Job Description
Title: IT Transformation Lead – Remote
Location: Plymouth MN US
Travel:50 % of the Time
Job Description:
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
By delivering solutions across spectrums of health care Optum is focused on our aspiration of improving experiences and outcomes for everyone we serve while reducing the total cost of care. In support of this, OptumInsight’s purpose is to connect the health care system with trusted services, analytics and platforms that make clinical and administrative processes valuable, easy and efficient for everyone.
OptumInsight provides analytics, research, consulting, technology and managed services solutions to hospitals, physicians, health plans, government agencies, life science companies and other industry partners. In addition to our many commercial clients, OptumInsight capabilities and technologies are leveraged by OptumHealth, OptumRx and our sister company UnitedHealthcare.
The core mission of IT Performance Services is to provide end-to-end Information Technology services to the commercial market. IT Performance Services solutions incorporate products, capabilities, services, and other offerings from across Optum into end-to-end solutions that differentiate from commodity competitors by connecting the breadth of Optum assets into transformative solutions.
In this newly created leadership role, as an IT Transformation Lead, you will be accountable for serving as the Transition & Transformation lead in the IT Performance Services Delivery organization. The person in this role will be responsible for operationalizing and delivering the Transformation Services scope of Optum-Client IT Services agreements, providing strong leadership, clear priorities, and direction to teams all in the best interest of a world-class client experience.
Youll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- End to end accountability for all Transformation Delivery Services for a client
- Interface directly with c-Suite level clients to understand unique business challenges and opportunities
- Manage and sign off on Discovery and Diligence phases with clients
- Lead the development of integrated IT transformation roadmaps, in collaboration with business and IT leaders
- Lead a global team of IT professionals providing all aspects of Technology services to clients
- Collaborate across the enterprise to design strategic solutions for Payers and Providers
- Delivery of financial plan for IT transformation, in collaboration with Finance and Business Operations, and having oversight on investment budgets of $20M+
- Coordinate with other leaders for the implementation of planned IT modernization, rationalization and efficiency plans
- Ensure that established industry standards and guidelines are utilized
- Incorporate existing Optum technology standards, security and capabilities into client solutions, as applicable
- Engage with key stakeholders regarding contractual requirements, benefits tracking & reporting, and problem mitigation (as needed)
- Ensure SLAs and OLAs are being met and serve as source of truth for executives regarding overall IT Services contract performance
Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- 10+ years of technology leadership experience
- 10+ years of experience leading distributed global delivery teams
- 7+ years of experience in risk management, information security, or relevant domain experience
- 5+ years of experience leading and executing on complex IT managed services delivery (including oversight of strategy / technical roadmap, financials / budget, contracts and client relationships)
- 3+ years of experience delivering both software applications and technology platforms
- 2+ years of experience supporting IT Transformation projects internally or externally with commercial clients
- Willing and able to travel up to 25% of the time on a sustained basis
Preferred Qualifications:
- Experience communicating complex information via phone conversations and emails to technical and non-technical clients, external customers, internal customers, and executives
- Proven track record of success implementing and supporting highly scalable technology solutions for clients
- Demonstrated success building relationships and accomplishing common goals for clients
- Proven solid influencing, problem solving and negotiation skills