IT SaaS Administrator – Jira

by | Feb 1, 2024 | Uncategorized

Job Description

Title: IT SaaS Administrator – Jira (Remote, US)

Location: Remote, United States

JobDescription:

Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience.  Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc.

Now is the perfect time to join the journey. Here’s why

  • It’s working. We’re in multiple states and on our way to operating countrywide.  We have thousands of agents selling our product and millions of dollars of annual customer premiums.
  • We’re well-backed & stable. We closed our $100M Series D fundraise. We are supported by some of the top investors globally, including Google’s “Gradient” AI-focused fund, Obvious Ventures,  Advance Venture Partners, Eden Global Partners, and Clocktower Technology Ventures.
  • It’s not too late! Despite this traction and stability, we’re still early enough in the journey that there’s time to make a real difference during Openly’s formative period.

If you’d like to understand more about Openly’s mission, consider checking out this video (https://vimeo.com/267654520) from a company pitch we gave several years ago at Techstars. 

Job Details 

As an IT SaaS Administrator – Jira, you will play a crucial role in the administration, management, and optimization of our SaaS applications ecosystem. Your primary focus will be ensuring seamless integration, efficient utilization, and secure operations of all our SaaS applications and technology stack with special focus on the Jira administration for the whole organization. 

Key Responsibilities 

  • Administer and manage our SaaS stack, including user management, security configurations, application settings, and integrations. 
  • Administer and manage Jira instances, including user management, workflow configurations, and integration with other tools. 
  • Collaborate with IT Leadership to define and implement best practices, standards, and policies for Jira usage within the organization.
  • Configure Jira projects, custom fields, permissions and workflows to align with business requirements. 
  • Provide Jira training and support to end-users. 
  • Ensure data integrity and security within Jira instances. 
  • Ensure the smooth operation and availability of our productivity applications, proactively monitoring performance, troubleshooting issues, and resolving incidents. 
  • Participate in the daily IT support rotation to address and resolve end-user issues, providing timely and effective support. 
  • Configure user access, permissions and security. 
  • Collaborate in the design and implement integrations, workflows and automations to streamline processes, improve efficiency, and enhance user experience within our technology stack 
  • Develops comprehensive documentation for SaaS administration processes, procedures, and guidelines as well as mentoring more junior IT team members. 
  • Collaborate with IT Leadership and stakeholders in SaaS-related projects, defining project scope, managing resources, and ensuring successful implementation and delivery. 
  • Leverage project management methodologies to execute and monitor SaaS-related projects, adhering to timelines and quality standards.

Our core tech-stack 

  • Google Workspace 
  • Slack 
  • Zoom 
  • JIRA 
  • Notion 
  • JAMF 
  • OKTA

Requirements 

  1. Bachelor’s degree in Computer Science, Information Technology, or related experience. Relevant certifications in JIRA, JAMF, OKTA, Google Workspace, project management, and coding/scripting. 
  2. 3-5 years of experience as an IT professional, 1-3 years of which as JIRA Administrator
  3. Proven experience administering various SaaS applications as part of a technology stack (OKTA, Google Workspace, Slack, Zoom, JIRA, Notion) 
  4. Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues. 
  5. Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders. 
  6. Proactive mindset, continuously seeking opportunities for process improvement, automation, and optimization within the SaaS environment.
  7. Nice to have: Experience in automation and scripting, with proficiency in coding languages such as Python, Google App Script, JavaScript and/or Bash scripting.

APPLY HERE