About the Role
Title: IT Resource Coordinator
Remote
GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation’s top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk.
As a GuidePoint Security IT Resource Coordinator, you will be responsible for helping the IT department optimize resources, providing insight into resource workloads and availability.
Role and Responsibilities:
- Work with the appropriate management teams to understand resource skill sets
- Create and maintain the necessary resource management reports, methodology and process documentation
- Responsible for identifying current resourcing gaps and understand when specific roles/skill sets will be available to take on new work
- Ensure that the available resources are working on the highest priority efforts that are best aligned with the strategic goals of the organization
- Responsible for allocating IT resources to ensure timelines and deliverables are met
- Monitor and manage resource workloads, identifying and addressing instances of over or underutilization
- Responsible for following up with IT resources to ensure that the necessary datapoints are current and that task burndown is occurring daily
- Responsible for monitoring resources for progress, efficiency and effectiveness, continuously seeking to optimize resources to deliver the highest value to the company
- Ensure regular and timely communications are distributed to necessary management teams
- Assist with scheduling and organizing project meetings, taking meeting notes and sending out a detailed recap
- Other duties as assigned
Position Requirements:
- Proven resource management skills, with the ability to forecast, allocate, and schedule resources effectively
- Strong sense of ownership and accountability for all tasks assigned
- Ability to operate independently, identify areas for improvement, and drive the implementation of solutions
- Ability to help IT resources clearly understand their priorities in an environment where work items are created and assigned daily
- Understanding of a broad range of information technology and disciplines
- Demonstrated successful leadership of personnel, including the ability to lead, mentor and develop team members
- Excellent verbal and written communication skills, with the ability to engage effectively with both technical resources and senior management
- Strong analytical and problem-solving abilities, with the capacity to perform complex tasks and prioritize effectively
- Experience with Jira and Confluence is required
Educational & Professional Credentials
- Bachelor’s degree in a relevant discipline or equivalent experience
- 3+ years’ experience managing IT projects
Travel & Office Location
- Approximately 10% out-of-town travel to regional offices and/or data centers
- Resource Coordinator will work remotely or the closest regional office when not traveling
Physical Requirements
- Sedentary work
- Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day
- Required to have close visual acuity to view computer terminal and/or extensive reading for a minimum of 8 hours a day
- If you have additional physical requirements/changes, please discuss with HR first