About the Role
Title: IT Operations Engineer
Location: United States, Remote
Job Description:
Be essential at Cars Commerce
At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, AccuTrade, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry.
No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it’s built into the very fabric of our shared values. We like to say we Rise Together – putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is Caring to Challenge and Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it’s hard. It’s our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.
But don’t take our word for it. As a U.S. News & World Report Best Company to Work For in 2024, we’re obsessive about the employee experience. We are among the top 20% being declared “Best” of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.
About this role
We are looking for an IT Operations Engineer who is capable of juggling multiple projects, able to work within tight timelines, and pitch in our help desk queue when needed. This person will collaborate in the development of and assist with rolling out new company initiatives and work with department stakeholders to ensure business is not negatively impacted. An ideal candidate has a strong technical background with macOS and Windows. You have excellent customer service skills and can break technical things down for anyone to understand. Applicants for this position should have already had proven experience in an IT Support & Project management, or similar customer service environment for 6+ years and are comfortable with giving feedback and coaching a small team.
Responsibilities
- Guides Support Engineers with issues and properly documenting solutions
- Prioritize and manage multiple projects simultaneously
- Pulls together cross functional team leaders to escalate issues and implement change
- Taking ownership of more complicated issues reported and seeing problems through to resolution, working with other teams to come up with solutions
- Displaying leadership where necessary
- Identify areas that could be improved upon or streamlined, process improvement and present the recommendations for action
- Ability to come into our Chicago office when needed to assist with events or Audio Visual hardware upkeep
- Manage project timelines and ensure timeliness and efficiency for Systems Engineering, updating Jira to meet commitments aligned with organizational goals
- Leading onboarding for new hires, keeping presentations up to date when tools change
- Independently making decisions with reduced oversight that impact the organization
- Assist with evaluation and purchasing of new hardware and software
Required Skills & Experience
- Degree or experience in a relevant field like Computer Science, Information Technology, or Project Management
- Able to travel to Chicago Headquarters on an as needed basis (average of 1-2 times/month)
- Hands-on experience with macOS and Windows from an installation and troubleshooting perspective, as well as experience with mobile devices and other tech devices.
- Excellent problem-solving and communication skills
- 6+ years experience being in an IT role in a fast paced environment
- Experience with project management software such as Jira
- Experience with Admin tools for Google Workspace, Slack, JumpCloud