Job Description
IT Manager
Remote
Full Time
Manager/Supervisor
Were building a future where every home is professionally managed. One where professional property managers deliver new Triple Win Experiences for residents, investors, and their teams. But creating winning experiences that benefit everyone simultaneously? Thats hard.
Now, 1,500+ property management companies are doing it with a fully managed Resident Benefits Package by Second Nature. We bring the expertise, technology, and service that professional property managers need to make experiences convenient, rewarding, and consistent. Our reputation for turning old problems into new revenue streams has made us the only 6-peat national industry vendor of the year.
Join 150+ passionate, thoughtful people who strive to make a difference each day until every home is full of triple win experiences.
ABOUT THE ROLE
As the Manager of IT, you will be responsible for managing and optimizing Second Natures internal technology infrastructure. You will play a critical role in ensuring the reliability, security, and efficiency of our IT systems and services, enabling our employees to work effectively and supporting the company’s overall business objectives.
In this role, you will manage an IT Admin and help answer all IT-related concerns, supporting individual team members with limited IT or computing knowledge remotely. In addition to supporting the day-to-day needs of our employees, a significant part of your role will be focused on implementing long-range solutions that set the organization up for scale. These efforts will enhance our employees’ experience while improving operational efficiency.
YOU WILL
- Lead the planning, implementation, and maintenance of Second Natures internal IT infrastructure.
- Serve as a frontline liaison for all IT-related matters, promptly responding to IT-related issues and ensuring that technology resources are accessible and functional for all employees, including on and offboarding and tracking user accounts.
- Onboard new hires, including preparing and shipping out laptops and equipment to new and existing employees
- Implement security measures to protect the company’s data, systems, and networks. Ensure compliance with relevant regulations and industry best practices, overseeing user provisioning, access management, Mobile Device Management (MDM) solutions, and regular software updates.
- Manage our suite of collaboration tools and software platforms, fostering seamless communication, collaboration, and knowledge-sharing among our employees.
- Manage relationships with technology vendors and service providers. Evaluate vendor products and services, negotiate contracts, and oversee vendor performance to ensure that the company’s technology needs are met effectively and cost-efficiently.
- Develop and implement disaster recovery and business continuity plans to ensure the company can recover quickly from unexpected disruptions such as natural disasters, cyber-attacks, or hardware failures.
- Work cross-functionally to identify potential efficiency improvements through the use of technology. Analyze workflows, identify bottlenecks, and implement software solutions to streamline operations and enhance productivity.
YOU HAVE
- 2+ years of experience managing an IT team
- 5+ years experience implementing compliant IT solutions
- 3+ years experience working with critical IT & Security tooling such as Identity Access Management (e.g. Okta), End-point Security (e.g. Intune or JAMF), and GRC (e.g. Drata).
- 5+ years working with Apple and PC Hardware and Software and are capable of providing Help Desk support to Mac and PC users.
- You are a self-starter with strong communication, collaboration, and problem-solving skills.
- Strong background in running IT help desks and providing excellent customer service.
- Experience with cloud computing platforms, remote-work technologies, and enterprise software solutions
- Experience supporting a remote or hybrid workforce using MacOS and PC products.
- Excellent leadership, communication, and interpersonal skills. Ability to collaborate effectively with colleagues across different departments and levels of the organization
- Strong problem-solving and decision-making abilities. Ability to prioritize tasks and manage multiple projects simultaneously.
- Demonstrated experience in implementing and expanding self-service solutions
- The ability to maintain a stock of laptops in your home office, and regularly ship out machines and equipment as needed