About the Role
Title: IT Business Support Specialist
Location: USA Home Office
Job Description:
Full Part/Time: Full time
Job Req: RQ189749
Type of Requisition: Regular
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: None
Public Trust/Other Required: MBI (T2)
Job Family: Business Process Analysis
Job Qualifications:
Skills:
Cloud Technology, Data Visualization Tools, Microsoft Azure, Organizational Change Management, PMP
Certifications:
None
Experience:
5 + years of related experience
US Citizenship Required:
No
Job Description:
The Business Information Management Support (BIMS) team is looking for an IT Business Support Specialist. In this role, you will support the NIH Office of Management (OM) Administrative Systems Technology Officer (ASTO) in undertaking a multi-year effort to implement a large-scale OM data strategy and governance program. This position is an internal and external customer-facing role that works directly with executive-level leadership, stakeholders, business management teams, and technical management teams to build relationships with stakeholders and exceed their expectations.
Work Visa sponsorship will not be provided for this role.
HOW AN IT BUSINESS SUPPORT SPECIALIST WILL MAKE AN IMPACT:
- Prepare presentations for and present to senior level audiences
- Write and update project charters and project documentation
- Formulate strategic planning documents for IT systems
- Provide administrative support, such as meeting notes and project coordination across tasks
- Create status updates, briefings, presentations, talking points, and similar deliverables in support of customer IT initiatives
- Communicate with IT systems owners and related staff to discuss and clarify submissions to the Governance Board
- Support IT Governance Review of proposed technical solutions
- Assist in the development of and review enterprise system budgets
- Maintain content on various SharePoint and MS Teams sites and provision users with access to content as required
- Implement a detail-oriented, problem-solving framework in a multi-workstream environment
- Cultivate value-driven strategic partnerships with business stakeholders from Manager level to C-Suite Executive level in order to encourage, drive and support enterprise digital innovation
WHAT YOU’LL NEED TO SUCCEED:
Education: Technical Training, Certifications or degree
Required Experience: Minimum of five years of experience planning and implementing IT solutions from diverse software platforms across large and diverse organizations
Security Clearance: Ability to acquire Level 5 Public Trust
Required Technical Skills:
- PMP certification
- Proficiency in the use of Microsoft Office, specifically Outlook, Word, Excel, Visio, and PowerPoint
- Experience with data visualization tools (i.e., Power BI, Qlik, or Tableau)
- Knowledge of data management, data governance, data visualization
- Experience with Cloud technologies, specifically Azure
- Experience with the Software Development Lifecycle (SDLC)
- Experience with integration of technical changes across multiple systems with multiple system owners
Required Skills and Abilities:
- Experience working on multiple projects at once, balancing priorities, multitasking, and requiring minimum supervisor input
- Ability to articulate technical specifications into business documentation for Senior level audiences
- Familiarity with IT project management tools, techniques, and documentation with the ability to prescribe those into adaptable and flexible project plans
- Ability to analyze cost vs. benefit of IT solutions
- Ability to effectively communicate
- Ability to lead discussions with strong facilitation skills
- Ability to exhibit professional diplomacy, while effectively relating to people at all organizational levels internally and externally
- Must have good problem-solving skills
- Must be able to work effectively independently and in teams
- Flexibly adapting plans to a dynamic environment
Preferred Skills:
- Familiarity or hands-on experience on development and delivery of low code solutions using Microsoft 365 products and/or Power Apps
- Prior experience working with the National Institutes of Health (NIH) or another HHS OpDiv on IT projects
- Knowledge of goal alignment for IT and Business strategies to identify potential risks and identify strategic integrations to achieve optimal outcomes for both
- Experience with IT Infrastructure Library (ITIL) processes for ITSM
- Familiarity with Agile, SAFe, SDLC and other IT benchmarks for ITSM delivery
- Literacy with and the ability to ensure compliance with Federal requirements for accounting, record-keeping, project management, security, and other regulatory requirements
- Experience with Business Case development capabilities to include risk identification and risk management