Job Description

IT Business Analyst

locations Remote

time type Full time

job requisition id R15731

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you’re part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

We are looking for an IT Business Analyst to join our Product Team. To succeed in this role, you will have a natural, analytical way of thinking and the ability to explain complex concepts to non-technical users. This position is for a highly motivated person seeking a challenging and rewarding work environment. Your main tasks will include performing detailed requirements analysis, documenting processes, and providing user acceptance criteria for testing.

Colorado Candidates: Pay range for this role is $50,000-$80,000 annually


  • Curious and self-motivated, able to dig in and fully understand system functionality and business processes
  • Possesses and continually builds business acumen including consumer lending industry knowledge and the operational areas and systems Consumer Services currently uses to successfully service student loans
  • Works with Product Owner and stakeholders to evolve the product backlog around the goals and objectives of the product
  • Evaluates complex scenarios and translate to Story Maps and User Stories
  • Able to develop appropriate acceptance testing criteria and performs post development validation to confirm system changes are functioning as expected
  • Research and document requirements
  • Creates and updates system documentation
  • Identifies test scenarios
  • Collaborates with clients and other technical teams as needed
  • Displays critical, quality-oriented, skeptical thinking about the product


Bachelor’s Degree and/or commensurate experience

Agile Certification is a plus


  • Experience working in a collaborative, team-based environment
  • 3 to 5 years of experience as a Business Analyst, Systems Analyst, or Quality Analyst
  • Consumer Loan Originations and Servicing experience a plus


  • Strong verbal and written communication skills with the ability to communicate at all levels of the organization.
  • Strong interpersonal, and analytical skills
  • Ability to work with both technical team members and business stakeholders.
  • Self-directed and highly motivated
  • Knowledge of or experience in an Agile environment
  • Ability to perform effectively in a team-oriented environment

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at:

Nelnet is a Drug Free and Tobacco Free Workplace.