About the Role
Title: Integrated Agency Operations Manager
Location: National US – Remote
Job Description:
GENERAL SUMMARY
Based in Los Angeles, Trailer Park Group is a full-service agency specializing in content creation and entertainment marketing. By combining storytelling expertise with large-scale production resources, Trailer Park is uniquely positioned to make, market, and distribute content for its diverse client portfolio of top entertainment studios and major brands. With content creation at the center, we support our clients with strategy, creative and the latest in digital services
Mutiny is Trailer Park Group’s integrated creative agency focused solely on the Gaming space, anchored by deep audience insights, integrated creative thinking, and proprietary data and strategy—all backed by Trailer Park Group’s premium content production resources on a global scale.
ABOUT OUR AGENCY OPERATIONS ROLE
Mutiny is searching for an Operations Manager to join our team. You will partner closely with both Mutiny & Trailer Park Group to ensure daily operations of the agency are running smoothly and regularly improved upon. You will be in charge of supporting the team through your constant problem-solving and proactive planning skills. You don’t see obstacles, you see opportunities.
IMMEDIATE CALLOUTS ABOUT THE JOB
- CANDIDATES MUST LIVE IN PACIFIC COAST TIME ZONE
- Candidate must have experience in operations and resource management in a creative marketing agency environment
- Experience optimizing agency allocations and team member utilization
- Understanding of licensing and secure workflow best practices
- Candidates in commutable distance to Hollywood, California will be prioritized.
- A love for all things gaming would be great!
WHAT YOU WILL DO
- Serve as a first-line escalation point to resolve low-to-medium internal operational conflicts and autonomously resolve
- Implement and manage tools and technologies that enhance operational efficiency. This may include project management software, collaboration tools, and other technologies that streamline agency processes
- Coordinate weekly resource meetings, ensure up-to-date resource management data are maintained and processes followed
- Lead weekly meetings with TPG IT, ensuring up-to-date agenda based on MUTINY needs (hardware, software, resources, etc.)
- Monitor workload to prevent underutilization or overextension while empowering and facilitating teams to communicate and collaborate to optimize allocations
- Match team members’ skills with project requirements and foster skill development; be a career builder
- In partnership with our in-house talent acquisition team, manage the end-to-end freelance process, inclusive of:
- Financial management
- Rate management
- Onboarding/ offboarding
- Help facilitate the onboarding of new hires ensuring every employee gets ingrained in the Mutiny culture while also providing them the tools they need to succeed in their role
- Run recurring and ad hoc research and data analysis to help bring actionable transparency that will improve margins
- Support recurring and ad hoc internal projects related but not exclusive to event planning, marketing, PR, facility/space management, data maintenance, etc.
- Collaborate with project managers to oversee and support project workflows. Ensure that projects adhere to timelines, budgets, and quality standards
- Develop, implement, and optimize operational processes to enhance efficiency and productivity within the agency. This includes creating workflows, standard operating procedures (SOPs), and guidelines
- Collaborate with finance and resource management teams to monitor project budgets. Ensure that projects are financially viable and align with the agency’s financial goals
- Lead with empathy but follow with operational rigor
WHAT YOU WILL NEED (QUALIFICATIONS)
- 5+ years of relevant work experience preferred
- Ad agency experience required – must have experience hiring freelance talent in creative roles capacity
- Experience placing freelance creative talent in a marketing agency environment
- Solid understanding of the digital/advertising project lifecycle and the roles of the various team members and subject areas in an agency
- Experience with process mapping
- Able to handle multiple projects under tight deadlines; organized, detail-oriented, and friendly
- Ability to deal with ambiguity and suggest solutions to short and long-term challenges
- Must be able to successfully prioritize multiple projects
- Strong relationship management, influencing, and conflict resolution skills
- Excellent organizational and planning skills, as well as being a strong communicator, both written and verbal