Job Description
Inbound Data Analyst
Engineering *Remote, United States Charleston, South Carolina Greenville, SC Tulsa, Oklahoma Remote, United States Remote, United States Remote, United States Remote, WV Remote, United States Remote, United States Remote, KS Remote, United States Remote, United States Birmingham, United States Atlanta, GA Charlotte, NC Detroit, United States Columbia, SC Nashville, TN Virginia Summerville, South Carolina
Description
Inbound Data Analyst 100% Remote
Benefitfocus Inc.
Benefitfocus, Inc. (NASDAQ: BNFT) is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers. Benefitfocus has served numerous consumers on its platform that consists of an integrated portfolio of products and services enabling clients to more efficiently shop, enroll, manage and exchange benefits information. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides one place for consumers to access all their benefits. Benefitfocus solutions support the administration of all types of benefits including core medical, dental and other voluntary benefits plans as well as wellness programs.
As a Junior Data Analyst with our Data Services team, you will be responsible for ensuring the integrity and synchronization of the data we provide to our clients and integrated partners. You will perform detailed triage and root cause analysis for data issues found during file validation processes or for issues reported by customers, internal teams, and integrated partners. Additional responsibilities will include coordinating fixes or improvements to data issues through partnership with engineering, configuration, and customer support/management teams and occasional direct customer contact.
Responsibilities:
- Resolve customer and internal escalations in a timely manner
- Perform prioritization of daily tasks to ensure on time file delivery and timely corrections
- Execute testing on new product releases for data processing related changes
- Exercise judgment in escalating issues to management
- Manage EDI file schedule changes, file processing enhancements
- Train new team members on processes and tools for performing Data Analyst duties
- Identify opportunities to improve our processes or technology to achieve increased efficiency and/or quality
- Process ad hoc test and production files and open enrollment files
- Proactively notify internal teams if/when files will not meet their agreed upon deadlines
- Develop relationships with internal Benefitfocus teams
- Other Duties as assigned.
Requirements:
- BA/BS Degree or equivalent
- 0-2 years of relevant experience
- Great verbal and written communication skills
- Critical thinking and technical aptitude
- Microsoft Office suite (Outlook, Word, Excel)
Mymap: Data Analyst I
Benefitfocus is committed toproviding a diverse and inclusive workplace in whichequality, representation and respect create a culture of belonging. It is Benefitfocus’ policy to encourage diversity in hiring, recognizing that this enriches the work environment for all Benefitfocus Associates and that a broad variety of perspectives enhances decision-making and creativity. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability. Benefitfocus is an Equal Opportunity Employer Minority/Female/Disability/Veteran.