About the Role
Title: Implementations Manager
Location:Remote US
Full time
job requisition id: JR-000244
Job Description:
Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”
Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.
As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.
You will have the opportunity to become a leading expert in all MANTL products and be the face of MANTL and a trusted advisor to our clients as they onboard. Each client has unique needs – you will be providing technical and operational guidance to help them effectively leverage our platform and drive maximum impact for their business while keeping the project on track and driving MANTL time to value. Each client has unique needs – you will keep the projects on track and drive MANTL time to value by providing technical and operational guidance to help each client effectively leverage our platform and drive maximum impact for their business.
You will work closely with the Product, Engineering, and Account Management teams to build out processes that streamlines the client onboarding experience for secondary engagements, and for ensuring a smooth experience while adding additional functionality to already-live sites.
You should be comfortable with managing client-facing communication across mature organizations and interfacing with executives, project leads, and operational teams while acting as a customer advocate across internal product, engineering, and design teams.
Qualifications
● 3+ years in a client-facing delivery role
● Technical aptitude to learn quickly and rapidly build product knowledge;
understanding of web applications (e.g. json, xml, etc) and web services API’s (e.g.
SOAP, REST, etc.)
● Experience implementing enterprise software solutions
● Experience interfacing with technical teams
● Excellent verbal and written communication skills, both internal and client-facing, with an ability to translate technical requirements into language that is
understandable and digestible by different audiences
Preferred
● JIRA proficiency or similar project management software
● Prior experience at a FinTech company or other industry subject to regulations
● Prior experience as a technical project manager or similar role
● Enterprise SaaS Experience