About the Role
Title: Implementation Engineer
Location: United States – Hub
JobDescription:
Introduction to Demandbase:
Demandbase is the Smarter GTM company for B2B brands. We help B2B companies hit their revenue goals using fewer resources. How? By aligning their sales and marketing teams around a combination of their data, our data, and artificial intelligence what we call Account Intelligence so they can identify, engage, and focus their time and money on the accounts most likely to buy.
As a company, were as committed to growing careers as we are to building world-class technology. We invest heavily in people, our culture, and the community around us. We have offices in the San Francisco Bay Area, Seattle, and India, as well as a team in the UK, and allow employees to work remotely. We have also been continuously recognized as one of the best places to work in the San Francisco Bay Area including, Best Workplaces for Millennials and Best Workplaces for Parents!
We’re committed to attracting, developing, retaining, and promoting a diverse workforce. By ensuring that every Demandbase employee is able to bring a diversity of talents to work, we’re increasingly capable of living out our mission to transform how B2B goes to market. We encourage people from historically underrepresented backgrounds and all walks of life to apply. Come grow with us at Demandbase!
About the Role:
We are looking to hire our next Implementation Engineer to support our in-house services group out of our San Francisco office. You will be responsible for managing our new customer deployments, managing project kickoffs, capturing business requirements, sharing best practices, and project managing overall deployment effort.
This is a highly visible role that will need to effectively coordinate all aspects of a services engagement between customer success team members, implementation engineers, and client resources. As a senior member of the team, you will provide thought leadership and guidance around Project Management principles which will be a responsibility interwoven throughout the services team and the broader organization.
The base compensation range, excluding bonus is: $85,000 – $114,000
What youll be doing:
- Lead the technical implementation efforts for multiple customer projects in different phases.
- Meet directly with client business users to inform and explain functionality of the software and walk through the integration with the relevant end-system.
- Work with client teams to guide, configure, test, and troubleshoot integrations in line with standard methodologies and Demandbase best practices.
- Communicate technical objectives and advise customers on best practices.
- Work within the overall project plan and schedule and document clear solution reviews for account team and customer reference.
- Act as a technical mentor for clients in transferring solution critical knowledge.
- Advise clients on configuration and implementation options based on standard methodologies and facilitate custom integrations where necessary.
- Ensure that all customer implementation work is complete, accurate, and on time.
- Manage process delivery of client implementations and recommend changes to continually improve the process, including the creation of documentation where necessary.
- Develop technical expertise with Demandbase solutions and maintain knowledge as features continue to evolve and new or updated products are rolled out over time.
- Work cross-functionally to help plan, execute, and drive adoption of process improvements.
- Support the organization in continuously optimizing the customer experience and pursuing successful interactions from onboarding through renewal.
- Lead by example to contribute to a high performing, creative and collaborative culture.
- Support development of skills proactively, remove barriers to individual and team success.
What were looking for:
- A degree in Engineering related discipline is a must. BS in Computer Science preferred.
- 3-4 years of experience in a technical implementation role that is externally customer facing
- A consistent track record in web application development (JavaScript) along with experience in working with API technologies.
- Familiarity with JavaScript, XML and JSON.
- Ability to read, write, solve problems and debug JavaScript code proficiently.
- Proven understanding of website/internet technologies and ability to debug using browser tools.
- Flexible in picking up custom projects that you may or may not be familiar with
- Ability to prioritize and work efficiently on multiple concurrent customer projects.
- Ability to quickly assess what a customer needs and translate that into configuration or integration specifications.
Additional experience helpful for success in this role:
- Experience working with Tag Managers (GTM, Tealium, Launch) CMSs (Adobe, Optimizely, etc.) or MASs (Eloqua, Marketo, Pardot) is preferred.
- Customer-facing and/or implementation experience in a professional services capacity for a SaaS product company preferred.
- B2B Marketing knowledge is a plus.
- Understanding of key online marketing strategies and concepts.