About the Role
Implementation Coordinator – Group Health Plans
Job LocationsUS-Remote
Job ID
2025-4031
Category
Professional Services
Type
Full-Time
Overview
Now is the time to join us!
We’re Personify Health. We’re the first and only personalized health platform company to bring health, wellbeing, and navigation solutions together. Helping businesses optimize investments in their members while empowering people to meaningfully engage with their health. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.
Responsibilities
Who are you?
Are you highly organized, a great communicator, and ready to grow your career in healthcare operations? Personify Health is looking for a driven and detail-oriented Implementation Coordinator to support the successful onboarding of new clients for our health plan administration services.
In this role, you’ll work closely with Implementation project managers and cross-functional teams to keep projects moving smoothly. From tracking timelines and gathering client documentation to coordinating with vendors and helping resolve issues, you’ll play a key part in ensuring every client is set up for success before their benefits go live.
This is a great opportunity for someone with experience or strong interest in health insurance, benefits administration, or third-party administration (TPA) who thrives in a fast-paced, collaborative environment and is eager to learn and grow.
In this role you will wear many hats, but your knowledge will be essential in the following:
- Supports the Implementation Project Manager with all internal aspects of new group implementations
- Develops detailed project plans for each new client and collaborates with internal departments to confirm and meet deadlines
- Tracks internal deliverables and follows up on missed deadlines, escalating to leadership when necessary
- Leads internal implementation meetings and helps resolve business issues and roadblocks
- Coordinates across cross-functional teams to monitor and manage outstanding deliverables on behalf of the implementation team
- Identifies potential risks, communicates impacted deliverables, and proactively develops solutions
- Assists in auditing and validating new client setups across internal systems
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Qualifications
What you bring to the Personify Health team:
In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:
- Bachelor’s degree, or equivalent, in related discipline
- 2+ years of directly related project management or software implementation work experience
- Previous experience working directly with clients or brokers strongly preferred
- Previous experience working in health plan insurance, benefits administration and/or 3rd party administrators strongly preferred
- Excellent knowledge of Microsoft Office suite.
- Experience working with project management tools preferred (Microsoft Project, Smartsheet, etc)
You also take pride in offering the following Core Skills, Competencies, and Characteristics:
- Strong project management skills
- Excellent customer facing skills
- Ability to navigate a dynamic technological environment
- Previous experience managing multiple and changing priorities with a positive attitude
- Ability to build relationships to work effectively with and through others
- Ability to prioritize deliverables and negotiate with clients and internal parties
- Excellent interpersonal and writing skills.
- Strong organizational skills and detail orientation.
- Required to work cross-functionally within the organization and with external partners.
- Strong analytical, problem-solving skills.