About the Role
HRIS Implementation Manager
at Lattice
Remote
This is HRIS Implementation at Lattice.
The HRIS Implementation Manager is a trusted advisor for our customers. You will be responsible for helping customers learn how to configure and use the Lattice platform to best fit their HR needs and help them reach their people operation goals.The HRIS implementation Manager is organized and a self-reliant go-getter. Successful team members are fast learners and are obsessed with giving our customers the best experience possible with prompt replies and solutions that work. The perfect candidate is process-oriented, a phenomenal teammate, and excited to be part of a small but fast-growing team.
What You Will Do
- You will lead successful implementations for our Customers onto Lattices newest product suite, HRIS.
- You will act as the primary point of contact and best practices expert, training the customer on how to use Lattice to fit their needs.
- Your goal will be to maintain high levels of customer satisfaction with a focus on customer delight while also iterating on and improving customer implementation techniques.
- You will create and conduct product training to educate customers so they can engage, retain, and grow their employee base.
- You’ll learn to speak fluently about HR best practices and Lattice methodologies, acting as a trusted adviser to our users.
- Continuously drive and adapt the implementation process to optimize service quality while establishing efficient solutions.
- Act as a project manager by summarizing and reporting out on the implementation program status highlighting any barriers to success and proposing mitigation strategies.
- You will act as a trusted partner to our product team, as a strong contributor to the product feedback process.
What You Will Bring to the Table
- You have a bachelors degree or equivalent work experience.
- 4+ years of client-facing work experience
- Required: Experience supporting an HRIS product
- Plus for project management & technical backgrounds
- You are passionate about making our customers personally and professionally successful.
- You have outstanding communication and project management skills.
- You have strength in multi-tasking, prioritization, attention to detail, and organization.
- You have an aptitude for learning new products and technologies.
- You are an excellent teammate who gives ideas to improve processes.
- You possess a solid work ethic.