Job Description
Title: Health Client Manager II- Virtual USA
Location: Atlanta Georgia; United States of America
Our story
At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight.
It s why we re so driven to connect passion with purpose. Our team s expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
The Health Client Manager II is the main point of contact for the client with respect to ongoing Health Benefits delivery, reporting needs, requirements definitions, large scale ad hoc projects, and service delivery questions.
The Client Manager is viewed as the Health Benefits service lead for the client and is responsible for client satisfaction, domain consulting, and requirements creation and maintenance.
The Client Manager:
- Builds a strong relationship with the client and interacts with the client contacts on a regular basis.
- Understands the client requirements to work through ambiguous situations from both an operational and technological approach
- Manages the projects on the team from beginning to end by working with the team at large
- Uses data to proactively identify and plan, and manages process improvement projects to improve quality and reduce risk
Responsibilities as a Health Client Manager II:
- Main point of contact for client contacts and shares responsibility for client relationship
- Assess situations with a broad view, develop and implements a strategic approach
- Develop a solid understanding of our technology solutions in order to consult clients
- Manages projects of significant size and complexity from beginning to end and provides expertise to client
- Seamlessly work with a team of colleagues focused on risk mitigation, client delivery and satisfaction using operational dashboards and project logs
- Builds domain and operational skills within entry level roles
- Use reporting tools to assist with participant escalations and ensure holistic review of key discussion themes with clients
- Responsible for deep dive of participant interactions in conjunction with customer care team to identify improvement opportunities
- Facilitates discovery and engages in analysis of client requirement changes
- Develops a strong understanding of core delivery areas COBRA, DBP, Smart Choice, ACA, and Annual Enrollment
- Leads internal and external meetings; participates in root cause reviews to eliminate recurring issues
- Partners with stakeholders across internal functional areas like files, configuration, and shared services teams to enable client delivery for ongoing and adhoc work
Education, skills and work experience:
- Bachelor’s degree or equivalent work experience required
- Minimum 4 years of client management responsibilities leading multifaceted projects and teams (onsite and virtual)
- Ability to translate concepts to client requirements that drive technological and process solutions to meet client needs
- Strong analytical, problem-solving, and organizational skills
- Leadership and coaching skills
- Excellent oral, written, and interpersonal communication skills and the ability to facilitate effective conversations with internal and external clients
- The ability to persuade, influence and negotiate (must have a track record of influencing indirect parties to accomplish client objectives)
- Flexible and adaptable with changing priorities in a fast-paced environment
