Job Description
Title: Head of Network
Location: Remote
About Agero:Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com.
Role Description and Mission:Responsible for co-leading efforts in building, managing and improving processes and capabilities related to the management of half of Agero’s national independent network of service providers. Is responsible for effectively managing the purchase of hundreds of millions of dollars of service annually. Executes an overarching strategy and plan of action in line with the objectives of the organization. Implements a strong customer-centric culture and operating practices across the team. Provides leadership and coaching to a diverse team of professionals Key Outcomes:
- Develops and executes on plans to improve the quality, speed and cost of completing service delivery transactions.
- Sets challenging goals and measures service delivery performance against these, both at the team and individual levels. Analyzes performance and zone/market trends, and puts in place actions to eliminate service delivery gaps.
- Implement processes consistent with company policies and practices and ensures compliance of service provider qualifications for insurance, bonding, safety, and quality assurance.
- Develops and manages supplier contracts, promotions, programs and activities.
- Facilitates cross-functional collaboration through regular communications and active teamwork with Account Management, Accounting, IT, the Contact Center, and other Network Services staff. Communicates with clients and customers regularly.
- Manages, motivates, coaches, and develops staff and team members, and completes regular performance appraisals.
Skills, Education and Experience:
- Bachelor’s degree in Business Administration or equivalent. MBA or Master’s degree in related field preferred.
- 8+ years of related experience within logistics or vendor management.
- 4+ years of progressively increasing project or management experience and responsibilities.
- Strong experience in data analysis
- Previous experience in a consumer service organization with network development, supplier management, and process improvement a requirement.
- Quality (black belt or green belt) certification preferred
Hiring In:
- United States: AZ, FL, NC, IL, KY, MA, MI, NM, TN, and VA