Job Description
Group Product Manager, IFP & SMB
locations
USA Remote
time type
Full time
job requisition id
R3505
Get your career started at eHealth
eHealthInsurance has many exciting career opportunities in a number of locations, across various functions. Come join us today!
Group Product Manager, Employer & Individual
It’s complex looking for healthcare. But it’s the perfect challenge for a product leader who wants to contribute to people’s lives. We are helping a range of people from individuals and families looking for coverage to business owners providing coverage for their employees – understand their best healthcare options among a dizzying array of choices. eHealth empowers people to choose the right health insurance plan. As a Group Product Manager for our Employer and Individual (E&I) offerings, you will find that our customers are not abstract at all. They are probably your friends and family.
Product Management at eHealth
The Group Product Manager does more than just gather requirements from stakeholders. You will develop products that define the future of our relationship with our customers. We work with user experience, marketing, engineers, data science, analysts, and business teams to solve some of the most complex, emotionally fraught problems people & employers will ever face in their lives. We take the insights we’ve gained about our customers and their needs, how they shop for healthcare, and shape product strategy and invent new products. We are always asking ourselves where we might be losing, confusing, or distressing our customers, and what we can do to fix that. We look for opportunities to improve for our customers. It’s a fun and absorbing challenge.
Our company has revolutionized the distribution of health insurance in this country, and we’ve only just begun. You could be one of us if you …
- Have a passion for UX and experience partnering with design teams to build a great customer experience, including on mobile devices
- Have exceptional communication and leadership skills
- Have solid technical abilities and deep experience gathering, analyzing, and maintaining applicable data to inform and drive your decision making
- Have a proven track record for delivering successful products to market on-time and on-budget
- Have a proven track record for enabling a team of high achievers
The Team
The Product team has decades of experience, with teammates from a range of leading companies such as Google, Amazon, Apple, Disney, IAC, and more. We provide a highly customer-centric, team-oriented environment in our offices located in Austin, Indianapolis, Sacramento, Salt Lake City, and Santa Clara, California, and a culture that:
- demands empathy for our customers
- is excited by the business mission of the company
- runs on collaboration with other disciplines and business partnerships
- requires you to come up with ideas on your own
- has strong and opinionated leadership pushing us to evolve
- supports PMs in having long and passionate careers
- recognizes the need to have a balanced life that includes family, friends, health and wellness
- demands authenticity and trustworthiness and respect
- seeks to humanize technology in a challenging product category
What You Will Do
- Work closely with customers, UX and content designers, engineers, and other teams to define the product strategy and roadmap to positively impact customer success.
- Partner with product, engineering, UX research and design colleagues to improve platform solutions, including white-label, web-based solutions for partners
- Drive solutions across the organization to deliver on key initiatives, taking ownership of key products through every stage of the customer life cycle, including idea generation, testing, deployment and measurements.
- Champion and create buy-in for the product vision with key internal/external stakeholders and partners
- Work with business stakeholders and development colleagues to define product requirements and write detailed user stories, handling the product backlog and prioritization.
- Ensure success of the team’s scrum process as product owner, owning the product backlog, grooming, prioritization, taking part in sprint planning, daily stand-ups, reviews, demos, retrospectives and other ceremonies.
- Optimize product development processes to deliver projects on time, in scope, and on budget, increasing the rate of innovation, and magnifying the team’s impact across business units, including partner channels.
- Communicate product status, metrics, goals and performance clearly to internal stakeholders throughout the organization, including impacted teams (internal and external) across geographic locations.
- Help define market research and competitive analysis, using best benchmarking for new products, functions, and features
- Bring evidence based decision making in your communication, using both quantitative and qualitative feedback to prioritize and explain why for product decisions.
- Understand business objectives and existing solutions and influence product strategy and roadmap with new ideas that serve customers and eHealth.
- Help us understand what infrastructure pieces can be leveraged from our Medicare offerings to support your business domain and champion optimization of our core offerings
- Create solutions that enable business partners to utilize our services
Qualifications:
- BS/MS degree in Computer Science/Engineering or related discipline or equivalent experience
- 10+ years related experience as a product manager,
- Experience with direct to consumer and B2B eCommerce offerings, preferably experience working with mobile and tablet device interfaces
- Experience in SaaS (software as a service)
- Experience as a product owner in Scrum and Kanban frameworks.
- Ability to work collaboratively, lead teams by influence to execute on deadline in an ambiguous environment, pitch in on whatever needs doing to get the job done.
- Excellent communication skills, oral and written, and the ability to communicate the product vision, roadmap, backlog priorities and trade-offs, adapting messages to the audience, technical and non-technical.
- Proficiency in tools such as Atlassian, Jira etc.
- Experience in health care, insurance, or related marketplace industry, preferably in the (E&I) area
- Understanding of the Individual Coverage Health Reimbursement Arrangement (ICHRA)
