About the Role
Global Partner Operations Manager
@ Twitch San Francisco, CA
About Us
Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.
We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and Twitter, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.
About the Role
The Global Partner Operations team manages the processes and daily tasks that ensure baseline Partner experiences on Twitch. As creator needs are diverse, we specialize in internal systems and collaborate with teams across the business, harnessing our collective knowledge of creators to achieve the best outcomes.
Reporting to the Senior Manager of Global Partner Operations, this member of our team will handle processing of daily internal Partner request queues and support partners across the business with ad-hoc requests related to our systems while working to improve these processes and overall experience of creators on the service.
You can work in San Francisco, CA, Irvine, CA, or Remote US.
You Will:
- Manage Partner related internal requests queues across Onboarding, Offboarding, and Contract Management
- Accomplish and meet manual onboarding workflow service level agreements
- Improve and refine internal processes
- Report internal request queue trends and performance
- Partner with Finance, Legal and Global Partnerships teams to address Partner related issues
- Maintain data and document repositories to assist Customer Support and Legal teams with Partner tickets
You Have:
- Managed processes with a high volume of tickets or requests
- Customer service or other user-facing experience
- Comfortable handling and processing data sets
- Bachelor’s degree from an accredited university
Bonus Points
- Customer Service / Project Management background
- 3+ years of experience with CRM platforms and tooling
- Familiarity with the Twitch platform
- The ability to work in fast paced situations