Job Description
Gainsight Administrator (USA or UK REMOTE)
- Employees can work remotely
- Full-time
Company Description
When you join Turnitin, you’ll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam.
Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let’s make change together.
Job Description
The Selling Systems department plays a crucial role in ensuring the efficiency, effectiveness, and alignment of technology solutions with business processes within the organization, contributing to the overall success of an organization.
The Gainsight Administrator is responsible for the configuration, customization, and maintenance of the Gainsight platform within the organization.
Responsibilities
- Configuration and Customization:Configure and customize the Gainsight platform to align with the organization’s customer success strategy and goals.
- Data Management:Manage and maintain customer data within the Gainsight platform, ensuring accuracy and completeness.
- Workflow Automation:Design and implement workflows within Gainsight to automate processes related to customer onboarding, retention, and expansion.
- Integration:Collaborate with IT and other relevant teams to integrate Gainsight with other systems and tools used across the organization.
- User Training:Provide training to users on Gainsight functionalities, ensuring the team can effectively leverage the platform for customer success initiatives.
- Reporting and Analytics:Develop and generate reports and analytics to track key customer success metrics and provide insights for decision-making.
- Platform Maintenance:Monitor the health and performance of the Gainsight platform, troubleshoot issues, and implement updates as needed.
- Collaboration:Work closely with cross-functional teams, including customer success, sales, and marketing, to understand their requirements and tailor Gainsight accordingly.
- Best Practices:Stay informed about industry best practices related to customer success and Gainsight administration and implement these practices within the organization.
Qualifications
Requirements
- Bachelor’s degree in a relevant field (Business, Information Technology, etc.).
- Proven experience as a Gainsight Administrator or in a similar role.
- Strong understanding of customer success principles.
- Technical proficiency in configuring and customizing the Gainsight platform.
- Experience with Gainsight rule configuration and playbooks.
- Excellent communication and collaboration skills.
- Analytical mindset with the ability to derive insights from data.
- Familiarity with CRM systems and customer success tools.