About the Role
Title: Forward Deployed Engineer
Location: United States – Remote
Job Description:
About Invisible
Invisible is the operations innovation company transforming how companies are built and run.
We’re a tech-enabled services company providing AI-enabled solutions to our clients. Invisible partners with leading model providers like OpenAI and Cohere to help train the most advanced language models. These partnerships with AI firms provide early access to best-practice AI research and LLMs, enabling efficient automation and optimization of complex processes. We also partner with Fortune 500 companies to automate tasks such as menu management for DoorDash and claims processing for American Family Insurance, significantly improving quality while reducing cost and time to completion.
Customers choose us for our curated pool of on-demand global experts; our flexible orchestration platform that seamlessly blends advanced technology with elite talent; and our outcomes-based pricing. Invisible has 10x’d our revenue in the last two years, is highly profitable, and was recently ranked #3 in Artificial Intelligence on Inc. 5000’s annual list of fastest-growing private companies in America.
Invisible has experienced exponential growth, quadrupling in size year over year for the past three years. At the beginning of 2024, we surpassed an Annualized Revenue Run Rate of $100 million and continue to grow at speed. We operate as a profitable business and own a majority of the company, going against the grain in the venture-backed AI space. We look for like-minded individuals to join us as we aim to grow into the largest services firm in the world that bridges the gap between AI and enterprise success.
About The Role
Forward Deployed Engineers (FDEs) work to support the day-to-day operations of Invisible deployments. Our customers rely on our platform for some of their most critical operations. As an FDE, you’ll apply your problem solving ability, creativity, and technical skills to support our customer’s implementations and workflows. You’ll have the opportunity to gain rare insight into challenging problems at the world’s most important organisations and directly contribute to solving them.
What You’ll Do
- Work with Solution Architects and other Forward Deployed Software Engineers to understand the critical problems customers have and design workflows to solve them.
- Identify workflow optimisations through deep engagement with customer problems and work to build into a stable and scalable solution.
- Respond to and triage incoming support requests from both internal and external teams.
- Maintain and improve existing workflows to support customer outcomes.
What We Need
- Strong engineering background demonstrated by a Bachelor’s degree in Data Science, Computer Science and related fields OR equivalent professional experience.
- Proficiency with one of more programming languages, such as Python, Typescript/JavaScript, or similar.
- Familiarity with a data engineering frameworks, such as SQL/NoSQL