Employer: Alight Solutions
Our story
At Alight, we believe a company s success starts with its people. It s why we re so driven to connect passion with purpose. Our team s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.
With a competitive total rewards package, continuing education and training and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team. Because transformation takes a workforce.
What You ll Do:
- As the Federal Cloud Operations Manager, you will be responsible for leading a highly motivated technical team, maintaining our Federal AWS cloud environment, and providing first-line support to our Client.
- Day-to-day operations include 24/7 eyes on glass monitoring of the environment for both technical and security related incidents, interacting and coordinating with our partner operations teams, managing our Cloud Services, including deployments (as needed), hotfixes, and assisting with system administration, incident call management, incident resolution, customer support, escalations, disaster recovery, and customer support. You will also mentor support technicians to meet the customer s needs.
- Integrate and support partner Operations teams within the program
- Oversee Service Desk, Event and Incident Management, and process integration with partner teams
- Identify opportunities for process and event management improvement leveraging automation reducing MTTD/MTTR
- Coordinate with Service Governance team regarding Incident, Problem, Configuration and Change Management Processes for all Cloud Services
- Define and report Key Performance Indicators to monitor process health; define and report Customer facing service metrics.
- Oversee Security incident and policy monitoring and guidelines for Cloud Services.
- Constantly seek to improve, resolve, and streamline processes to meet operational challenges.
- Directly manage assigned employee team. Carry out management and supervisory responsibilities following the organization s policies. Responsibilities include interviewing, hiring, training; planning, assigning, directing work; setting objectives, and appraising performance.
- Responsible for defining and documenting processes and Standard Operating procedures to bring about order and consistency.
What We offer:
- The opportunity to work with latest technology stacks in the industry
- An environment of inclusive to diversity of thought
- Work Virtually
- Employee Appreciation Programs
- Wellness Program
- Healthcare Insurance
- Vacation / Paid Time Off
- Performance Bonus
- Paid Sick Days
- 401(K) Plan,
- Employee Development Plans
- Paid Parental Leave
- Employee Resource Groups & Diversity Programs
What you ll Need:
- Bachelor s degree in Computer Science or related field or related professional experience in a related field.
- 6+ years of progressive experience in large complex information systems.
- 6+ of IT Management including data center, server, and storage management, virtualization, networking, systems management, and project management.
- 4+ years of AWS background, including Cloud Architecture Certification
- Effective Customer facing communication skills that build confidence.
- Experience in managing production systems on a very large scale.
- Experience utilizing Linux and Windows systems.
- Understanding of operational concepts like change management, on call rotations, escalations, and uptime
What We Would Like:
- Experience with Data and Cyber security
- Experience with Data Protection and Archiving solutions
- Experience designing and consuming cloud service architectures.
- Experience in deploying and supporting web-based applications.
- Understanding of operational concepts like network security, routing, and load balancing.
- Understanding of protocols like TCP/IP, SSH, RDP, etc.
