Job Description

Title: Epic Training Manager – Remote

Location: Eden Prairie MN US

Job Category: Optum

Job Type: Full-time

Travel Percentage: -1

Job Description:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Optum Epic Enterprise Services Training Manager will be responsible for defining / communicating training policies and procedures for customer organizations in the transition from their existing technology platforms to Epic. The focus of this role is to liaise between the Epic application teams and customers for the overall implementations of their Epic end user training programs as well as ongoing education and maintenance of the training program after go live.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Create and execute an overall vision for customer training programs, including engagement and approval from project leadership
  • Communicate effectively with project leadership about training milestones, policies, and decisions
  • Establish and maintain strong relationships with applications teams, project leadership and other stakeholders involved with the overall implementation of the Epic end user training program
  • Determine staffing requirements for training programs. Recruit and hire principal and credentialed trainers for clinical, revenue cycle, access, and analytics end users
  • Supervise the work of all direct reports to ensure effective and efficient group functioning
  • Oversee the creation and maintenance of training environments, course catalogs and training schedules, and ensure all users are trained before they access production environments
  • Developing customer-specific training environment strategies, including coordinating training environments, establishing refresh schedules, and developing playground and practice environments
  • Determine the types of curriculum delivery methods (such as instructor led classes, e learning, and blended learning) that will be used during super user training and end user training
  • Plan and execute a successful post go-live training program

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 5+ years of experience across HealthCare and/or IT domains
  • 3+ years of experience working with Epic training
  • 2+ years of experience with resource management and/or large-scale project management
  • Proficiency with MS Project, Excel, Visio, PowerPoint, and SharePoint
  • Excellent team management, communication, curriculum delivery and leadership skills and a commitment to fostering diversity and inclusion and a culture of innovation
  • Ability to travel up to 25% of the time

Preferred Qualifications:

  • Certification in Service Management, Project Management, or Business Analysis
  • EpicCare Ambulatory, MyChart, Healthy Planet and Care Everywhere certification and/or experience