About the Role
Title: Engineer, Software Development IV
Location: Connecticut United States, Remote
ID: R021094
Job Description:
At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.
This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.
This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands
GoDaddy is not currently considering candidates for this role in California, Seattle, or NYC.
Join our team…
At GoDaddy, we are looking for a Senior Natural Language Processing (NLP) scientist to join us, to help understand our product and chat survey data, and to extract customer sentiment and customer intent. We’ll build taxonomy and customer intent program based on live chat messages with chatbots, that allows us to distribute the intent signals back to product teams and help improve NPS score. The intent will also flow into chatbot, and SEO/SEM/SERP landing page to help personalize the product recommendation and pricing experience.
Your contributions will affect millions of our customers and will have a direct impact on our business results! Our team’s challenges include deriving value from sparse data, understanding large scale shopping data to extract and retrieve information and building best practices in this field to create the best user experience and highest user engagement. GoDaddy has deep and rich data sets, many still untapped, and your real passion for the cutting-edge machine learning algorithms has the power to unlock tangible business growth.
What you’ll get to do…
- Articulate and understand a business problem, identify challenges, formulate the ML/NLP problem and provide/prototype solutions
- Provide technical leadership, identify and understand key business challenges and opportunities, and develop end-to-end software solutions using ML/NLP
- Collaborate extensively with internal partners, program management, and the engineering team to ensure that the solution meets the business needs, permits valid inferences and has functional feasibility
- Collect and process large volumes of data; build new and improved techniques and/or solutions for data collection, management, and usage
- Communicate results in a comprehensible manner to all levels of the company
- Brainstorm and collaborate with other team members
Your experience should include…
- Minimum of 1+ years of management experience with a strong background in machine learning/NLP, software development and hands on experience with Deep Neural Network technologies
- Strong algorithm design and programming skills in at least one low level language like C++/Java, scripting languages like Python/R/Scala and experience with distributed computing (Hadoop/Spark)
- A passion for solving interesting and meaningful real-world problems using principled techniques and practices
- 2+ years of experience working with live data (data cleaning, data visualization and modeling)
- Experience with documenting, synthesizing and communicating results
You might also have…
- Educational Background: PhD. or MS in computer science or equivalent experience in quantitative fields