Job Description
Title: Engagement Manager
Location: United States
JobDescription:
About Skylight
Skylight is a digital consultancy using design and technology to help government agencies deliver better public services.
Were at the forefront of a civic movement to reinvent how all levels of government serve families, patients, and many others in today’s digital world.
If you want to play a part in driving this critical movement forward, wed love for you to join our growing team of public interest technologists.
The work we do matters.
About the job
At Skylight, engagement managers are responsible for driving the overall success of our client work. They draw on their expertise in areas such as agile project management practices, agile coaching at the organizational and team levels, project status and progress reporting, risk/issue management, stakeholder management, continual improvement, and contract administration in order to deliver the highest levels of client service and work.
What youll do
- Translate the clients objectives and constraints into an engagement approach that will deliver a unique experience and impactful results in the shortest amount of time possible
- Assemble a multi-disciplinary team of experts from a variety of sources, including Skylight and other subcontractors, to deliver the engagement
- Manage multiple projects aimed at delivering transformation or a specific product using the appropriate methodologies (e.g., Scrum or kanban)
- Set up the team for successful delivery by removing obstacles, coaching them on how to become more collaborative and self-organizing, and enabling the work they do rather than impose how its done
- Conduct retrospectives with both the client and Skylight team to learn what is and isnt working well, and formulate and implement improvement actions
- Provide management- and team-level visibility into the status and health of the engagement
What we’re looking for
Minimum qualifications
- Understand how to apply agile principles to project and program management
- Ability to understand client needs and build long-lasting, meaningful relationships with them
- Ability to grow Skylights business through business development activities
- Can cultivate team health, including establishing psychologically safe environments
- Can ensure that each project is staffed with the appropriate level and types of personnel
- Can ensure that teams are compliant with their contracts terms and conditions
- Ability to work successfully within a professional services environment (e.g., can communicate effectively with clients)
- Passionate about creating better public outcomes through great government services
- A mindset and work approach that aligns with our core values
- Ability to travel for work from time to time
Nice-to-have qualifications
- Prior experience working in the civic tech space
- Experience working in a remote-team environment
Dont meet 100% of the criteria but think you can do the job? Wed love to chat anyway! Were on a mission to build diverse teams, and studies have shown that women and marginalized folks are less likely to apply to jobs if they dont check every box.
Other requirements
- All work must be conducted within the U.S., excluding U.S. territories. Some federal contracts require U.S. citizenship to be eligible for employment.
- You must be legally authorized to work in the U.S. now and in the future without sponsorship.
- As a government contractor, you may be required to obtain a public trust or security clearance.
- Some of our available roles are on federal contracts that require a degree or additional years of experience as a substitute.