About the Role
Email Automation Specialist II (Fixed Term)
locations
Remote – USA
time type
Full time
job requisition id
R6602
The expected salary range for this position is $32.65 – $40.80. Employees in specific high cost of labor locations in the United States (such as San Francisco, CA and Seattle, WA) may qualify for a geographic differential. Compassion International is not responsible for third parties who omit this information when copying and re-posting job openings.
*This position will be a fixed term through end of June 2025*
We are seeking an Email Automation Specialist II (Fixed Term) on a temporary basis to primarily support our email marketing initiatives within Salesforce Marketing Cloud. In addition to owning the end-to-end process of designing, building, and optimizing multi-channel campaigns, you will also perform basic content loading and updates in our CMS. This role will leverage your intermediate AMPscript skills, ability to troubleshoot HTML/CSS rendering issues, and familiarity with CMS best practices to ensure cohesive customer experiences across digital channels.
What will you do?
Email Design, Testing & Optimization
- Develop responsive email designs suitable for various devices and clients, ensuring an optimal user experience.
- Build, maintain, and manage reusable partials and snippets in Litmus to streamline email production.
- Recommend A/B tests to optimize subject lines, layouts, and calls-to-action; analyze results to guide future improvements.
- Troubleshoot basic HTML/CSS rendering issues, collaborating with teammates to maintain consistency and quality.
Marketing Cloud Execution & Personalization
- Use Salesforce Marketing Cloud (Email Studio, Automation Studio, and Journey Builder) to schedule and execute email sends.
- Write and refine AMPscript for personalized content, including complex IF statements and reusable code blocks.
- Create and maintain moderately complex filtered Data Extensions (using AND/OR logic) to target specific audiences effectively.
- Consolidate filters and Data Extensions to optimize automation performance.
CMS Content Management
- Load and update digital content in our CMS (e.g., Contentful) following established templates and guidelines.
- Ensure proper naming conventions, metadata, headers, and tags for published content.
- Coordinate with cross-functional teams to address basic content requests and maintain consistency across platforms.
- Troubleshoot common CMS-related issues to ensure timely updates and content integrity.
Collaboration & Consultation
- Accurately scope and prioritize new email and content-related projects in partnership with internal stakeholders.
- Provide data-driven, constructive feedback to peers and suggest improvements aligned with marketing best practices.
- Proactively communicate project status, potential risks, and solutions to team members and leadership.
Project Assessment & Reporting
- Evaluate campaign performance against established KPIs, generating insights that inform optimization strategies.
- Provide input on resource needs, timelines, and potential bottlenecks in project planning.
- Maintain thorough documentation of processes, ensuring repeatability and scalability for future projects.
What do you bring?
- Three years relevant experience working in this or a related field.
- Proven experience in designing and coding responsive email templates with HTML/CSS.
- Hands-on experience within Salesforce Marketing Cloud (Email Studio, Automation Studio) for campaign management.
- Proficiency in AMPscript for personalized, dynamic email content.
- Experience using Litmus (or similar tools) for email rendering tests and optimization.
- Basic to intermediate experience with a Content Management System (CMS), such as contentful, for loading and updating content.
- Strong organizational skills and ability to manage multiple projects simultaneously.