Job Description

Title: EMR Support Specialist

Location: Remote US

About Our Company

Vytalize Health is a leading value-based care platform for seniors that has raised over $70 million in financing from top healthcare investors. We partner with primary care practices and power them through bold financial incentives and smart technology. We combine a Medicare ACO, virtual and in-home doctors’ office, and a digital health platform to equip our network of physicians with everything they need to be successful in caring for their patients and staying ahead in a rapidly changing healthcare system. Our private equity-backed company works with over 500 providers and manages more than $2 billion in annual medical spending.

About our Growth

Vytalize Health has grown its patient base over 100% year-over-year and is now partnered with over 1,000 providers across 36-states. Our all-in-one, vertically integrated solution for value-based care delivery is responsible for $2 billion in medical spending. We are expanding into new markets while increasing the concentration of practices in existing ones.

Why you will love working here

We are an employee first, mission driven company that cares deeply about solving challenges in the healthcare space. We are open, collaborative and want to enhance how physicians interact with, and treat their patients. Our rapid growth means that we value working together as a team. You will be recognized and appreciated for your curiosity, tenacity and ability to challenge the status quo; approaching problems with an optimistic attitude. We are a diverse team of physicians, technologists, MBAs, nurses, and operators. You will be making a massive impact on people’s lives and ultimately feel like you are doing your best work here at Vytalize.

Your opportunity

We are currently looking for an EMR Support Specialist (Remote) that will support general operations of the Population Health Operations department, including the implementation team. The right candidate will demonstrate the ability to take initiative and work well with others. The EMR Support Specialist is dedicated to assist staff and providers with technical and navigational EHR support to increase efficiency and improve staff and patient satisfaction. This position will report to the Director of Implementation.

What You Will Do

  • Responsible for overall EMR support.
  • Identify and troubleshoot EMR issues as they occur, owning the problem and seeing it through to full resolution.
  • Develop processes to increase system adoption and streamline patient care
  • Performs other job-related duties as assigned
  • Develop systems to optimize workflows within EMRs.
  • Responsible for training internal staff on use of EHRs to ensure client success.
  • Responsible for facilitating EMR integration as applicable.
  • Performs other job-related duties as assigned

What will make you successful here

  • Associates Degree in a related field (Business or medical related field)
  • Minimum of 1 year experience as an EMR support specialist
  • Proficient with various EMR systems (REQUIRED): Epic, Oracle, Meditech, Evident, Altera, Netsmart, Propriety, Athenahealth, Practice Fusion, NextGen
  • Excellent verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Sense of ownership and comfortable operating in ambiguity
  • Solution oriented with the ability to think strategically and creatively in decision-making
  • Strong work ethic to exceed expectations and goals
  • Coachable and able to take direction and feedback well, yet being forward-thinking to challenge the status quo
  • Ability to act with integrity, professionalism, and confidentiality.
  • Proficient with Microsoft Office Suite or related software.


  • Competitive base compensation
  • Annual bonus potential
  • Health benefits effective on start date; 100% coverage for base plan, up to 90% coverage on all other plans for individuals and families
  • Health & Wellness Program; up to $300 per quarter for your overall well-being available on start date
  • 401K plan effective on the first of the month after your start date; 100% of up to 4% of your annual salary
  • 5 sick days and unlimited (or generous) paid “Vytale Time” after your first 90 days
  • Company paid STD/LTD
  • Technology setup
  • Ability to help build a market leader in value-based healthcare at a rapidly growing organization