About the Role
eCommerce Site Operations Coordinator
Deliver and Operate
United States
Description
The Position
Do you dream about creating a more sustainable future? At Uplight, we are motivating energy users and providers to accelerate the clean energy ecosystem. Working with over 90 of the worlds leading electric and gas utilities, Uplight provides an end-to-end customer energy experience. Uplight delivers personalized experiences that customers have now come to expectimproving satisfaction, increasing revenue, reducing the cost to serve, and contributing to carbon reduction goals. We are B Corp certified, enabling us to put our values into action by not only making decisions for the benefit of our shareholders, but also for our customers, environment, employees, and community.
We are seeking an eCommerce Site Operations Coordinator to join our team and help us achieve our ambitious goals for our business and the planet.
What you will contribute:
- Implement front-end ecommerce marketplace updates including:
- Creating and maintaining marketplace collections and assortments
- Managing site setup configurations and tasks for new marketplace and feature launches with a focus on delivery to deadline
- Building out product and program pages for new and existing marketplaces
- Implementing enhancements and updates pertaining to product detail, pricing, content, etc.
- Execute accurate quality assurance processes
- Participate in promotion operations planning and execution processes
- Plan and execute accurate changes in product rebates on the marketplaces
- Intake and assess client requests from internal stakeholders
- Actively communicate updates to relevant internal stakeholders in a timely manner
- Provide feedback for improvement on current processes to drive efficiency. Introduce ideas for upstream solutions to recurring problems.
- Maintain and update documentation
What you bring to Uplight:
- Detail-oriented with strong organizational and time management skills and the ability to balance multiple projects simultaneously
- Strong technical acumen and troubleshooting skills
- Problem solver; is resourceful by actively seeking resolutions
- Strong verbal and written communication skills
- Professional and positive attitude
- Bachelors degree plus one year of relevant experience required
Bonus points:
- Passion for driving impactful change toward energy efficiency and sustainability
- Experience with GitHub and entry-level coding, especially in YAML
- Experience in the following:
- Salesforce Commerce Cloud
- Qualtrics
- Bazaarvoice
- Google Analytics and Google Tag Manager