Job Description

eCommerce Consultant

  • US – Remote
  • Professional Services
  • 586825

About Monetate

Monetate is shaping the future of digital customer experiences. Powered by patented machine learning, Monetate empowers organizations to use relevant data to make the most intelligent and personalized decisions across touchpoints. Capabilities such as testing and experimentation, recommendations, and automated 1-to-1 experiences give brands the ability to deliver the right experience at the right time to their customers. Monetate has incorporated powerful capabilities from Certona to provide the most comprehensive personalization solution, all within a single platform.

Founded in 2008, with a presence in the U.S. and Europe, Monetate is trusted by leading brands around the world and influences billions of dollars in revenue every year for top retailers such as Reebok, Office Depot, and Lufthansa Group.


We’re looking for an eCommerce Consultant who will be at the forefront of helping Kibo customers envision, map and deliver world class personalized customer experiences. Keen to use and understand our systems, you will be the guiding voice and thought leader in the room with our clients. You will become an expert on bringing business strategy, a deep understanding of our tools, and appreciation for design and user experience to deploying Kibo’s SaaS solutions.


At Kibo, we provide the only extensible, unified commerce platform that delivers personalized, omnichannel experiences for shoppers. Our commerce solutions are designed to unify the end-to-end commerce experience for B2C and B2B retailers, brands, and businesses. With our Headless eCommerce, Order Management, Personalization, and Point of Sale solutions, we help our customers see further, think bigger, and climb higher by providing modern, omnichannel shopping experiences that continuously delight shoppers.

Global clients like Reebok, Dunkin’, Office Depot, and Helly Hansen rely on Kibo’s API-first, microservices-based architecture to support a wide range of commerce strategies. Our expertise and cutting-edge innovation has been recognized by industry and thought leaders, such as Forrester, Gartner, Internet Retailer, and TrustRadius. Kibo Headless eCommerce was cited as the sole Leader in The Forrester Wave: B2C Commerce Solutions, Q2 2022.


  • Relentless focus on increasing customer satisfaction, deepening customer relationships, and helping customers drive value through world class digital experiences and journeys
  • Translate customer strategy into formal, value-driving strategic plans and roadmaps that drive platform success and may also help drive revenue across the organization
  • Serve as the thought leader in the room with the customer. Present live guidance at many levels within the customer org, sharing best-in-class digital experiences and strategies with customers to unlock platform value for customers
  • Develop an in-depth understanding of Kibo’s personalization and e-commerce offerings, diving into the platform to translate customer needs into digital or omnichannel experiences
  • Train customers on platform functionality and strategy; constantly drive customer enablement and self-sufficiency
  • Understand and be able to convey basic statistics and experience analytics to analyze experience results & convey product value to customer
  • Provide guidance on world class organizational & operational design to support best in class digital experience creation
  • Translate customer needs into more technical or product-specific language & directives to help those delivering and implementing solutions execute flawlessly


  • 2-4 years in a consulting or professional services environment (agency, software company, consulting company, etc.), preferably delivering or advising on digital solutions, branding or marketing in a customer facing role. UI/UX experience is an advantage.
  • Digital marketing experience preferred
  • Strong presentation skills – able to demonstrate value, capabilities, differentiators of complex services solutions using methodologies, services offerings, and example cases/experiences
  • Ability to communicate design information to a non-design audience and can articulate customer success stories and metrics that demonstrate value to the customer.
  • Ability to learn Kibo solutions at a business user level and technical level to facilitate problem understanding and solutions and create confidence with customers towards earning the role of a trusted advisor
  • Ability to build and maintain strong positive relationships with key customer personnel from executives to analysts


  • Flexible schedule and time away programs
  • Paid company holidays and global volunteer day
  • Generous health, wellness, and benefit programs, including 401(k) match and pet insurance
  • Opportunity for impact, rapid career growth, and intellectual stimulation
  • Passionate, high-achieving teammates excited to help you succeed and learn
  • Company events and other activities (Holiday parties, Happy hours, Volunteering)