Job Description
Title: eCommerce Account Manager
Location: Remote
Who We Are
SPINS is the leading provider of retail consumer insights, analytics, and consulting for the Natural, Organic and Specialty Products Industry. We transform raw data into intelligent and actionable business solutions that enable consumers to pursue wellness. At SPINS, we believe data is important, but our people are the real differentiator. That’s why we maintain a culture that is focused on collaboration, flexibility, and open communication.
What You Will Do
SPINS is hiring an eCommerce Account Manager to join our fast-paced company and growing eCommerce account team. This role will support in day-to-day client operations, including project management among internal teams, creative asset management, product development, and retail operations. The eCommerce Account Manager will also be responsible for the maintenance and operations of brand storefront and all client Amazon marketplace sites.
This Account Manager will work with internal teams, clients, agencies, and developers to create a seamless user experience for customers and increase profitability across Amazon and other digital sales channels.
- Serve as a liaison between client and internal teams, routing communication appropriately and maintaining high-level day-to-day service/support.
- Assist with creation of client presentations and creative reviews, coordinating with stakeholders to ensure all timelines are met.
- Assist with all special projects, launches, and product activation’s, ensuring all details are executed in conjunction with client account strategy.
- Monitor ecommerce inventory levels and notify purchasing/logistics teams of replenishment.
- Serve as point of contact for customer service team to answer questions and field feedback to internal teams.
- Prospect and penetrate organizations to drive alignment and influence executive and day-to-day contacts to execute against account plan.
- Help manage sales pipeline in order to prioritize business opportunities and resources.
- Utilize analytics, advertising data/tech, and other technologies, paired with strong analytical and quantitative skills and problem-solving.
What You Bring
- Bachelor’s degree or equivalent work experience
- Minimum of 3 years of experience in account management, ecommerce and/or digital marketing at an agency or client-side marketing role.
- Experience preparing and presenting customer business reviews or packaged proposals
- An organized team player, with a positive attitude and collaborative mindset
- Data lover that can turn metrics into strategy
- Proficiency in utilizing CRM and sales tools, Microsoft Office and GSuite Apps (Docs, Sheets, Drive) is required
- Excellent written and verbal communication skills
- Experience with Amazon Marketplace is preferred
#LI-ST1 #LI-Remote
What SPINS Offers
We have enjoyed tremendous growth over the years and, as a leader in a fast-growing industry, we have no plans to slow down! While all that growth brings excitement, it is also an opportunity for SPINS to show it values the health and wellness of its team members. Whether you are based at our Chicago headquarters or remote, we continue to stay true to SPINS:
- We embrace hybrid and remote work options so that you have the flexibility to create a work/life balance that actually works!
- Virtual yoga, HIIT, meditation classes, and team SPINS Peloton rides
- Each employee is allotted paid time to use to volunteer with an organization of their choice and charitable donations are matched.
- CEO Connect, a monthly informal small group Q&A session with our top leader
- Semi-annual company-wide survey that is used to shape company programs, perks, and culture.
The SPINS Way
- Direct We communicate with clarity, honesty and respect in all situations and embrace opportunities to provide solution-oriented feedback.
- Determined We are committed to overcoming all obstacles to achieve results. We adapt to change, seek opportunities to learn and rapidly translate that learning into action.
- Passionate We go above and beyond to help our partners achieve their goals. We challenge assumptions and are comfortable forging new paths.
- Collaborative We leave our egos at the door, believing that working together we will produce an outcome that’s greater than each individual contribution.
