About the Role
Title: Donor System Analyst
Location: Remote – United States
Type: Full Time
Workplace: remote
Category: Development Ops
JobDescription:
About Trevor:
The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. Our non-profit provides 24/7 life-saving support via phone, text, and chat. We also operate the world’s largest safe space social networking site for LGBTQ+ youth and run innovative research, education, and advocacy programs. We’ve been saving lives every day for over 20 years.
Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people by embodying our values:
- Heart–We care deeply and commit to do what matters
- Integrity–We build trust through our words and actions
- Community-Together, we are an unstoppable force for good
- Belonging-We serve as allies to the mission, and to each other
- Progress-We continually move onward and upward
Applicants and staff must be authorized to work for any employer in the United States. The Trevor Project will not sponsor an employment visa for this position.
Role: Donor Systems Analyst
Location: This role will be remote in the continental United States, Alaska, or Hawaii
Eligibility: Authorization to work for any employer in the United States is required. The Trevor Project will not sponsor a work visa for this role. Please remove for internal JD’s (To be used for external postings only)
Reports to: Director, Support Experience
Classification: Exempt Full Time
Union Role: Yes
Salary Range: 68k – 75k
Summary:
The Donor Systems Analyst is a pivotal role at The Trevor Project, dedicated to enhancing our fundraising operations through the strategic use of technology. This position involves the implementation, administration, and advancement of technological applications aimed at supporting and improving our fundraising initiatives. This position is responsible for maintaining, upgrading, and optimizing all processes and systems related to our fundraising technology platforms. The Analyst ensures that our technology infrastructure effectively supports our fundraising strategies and initiatives, delivering on both efficiency and effectiveness. The Donor Systems Analyst is a linchpin in our efforts to leverage technology for fundraising success, embodying a blend of technical prowess and strategic acumen to propel our mission forward. This role requires a proactive, knowledgeable, and communicative individual dedicated to optimizing our donor engagement and management practices.
What You’ll Do
- System Optimization: Continuously maintain and enhance processes, systems, and data integral to our donor technology, ensuring they meet organizational needs and standards.
- Collaboration and Requirements Gathering: Work closely with subject matter experts, team members, and stakeholders to thoroughly understand existing workflows. Effectively capture and document requirements to streamline operations and facilitate system enhancements.
- Standards and Documentation: Implement industry standards and best practices across business units. Maintain and update documentation for Development’s Standard Operating Procedures (SOPs) and data models, ensuring compliance and consistency in business rules.
- Project Planning and Execution: Develop detailed project plans that include timelines, budgets, resource allocations, and dependencies. Take the lead in crafting functional specifications, designing testing strategies, and defining user acceptance criteria to guide project progression from inception through completion.
- Leadership in Project Management: Serve as the primary coordinator for project organization and timelines, emphasizing donor management and fundraising initiatives. Ensure projects are delivered on time and meet predefined objectives.
- Stakeholder and Vendor Engagement: Collaborate with technology teams, vendors, and stakeholders to refine project execution continuously. Maximize the efficiency and impact of technology investments by facilitating effective communication and cooperation among all parties involved.
- Training and User Adoption: Develop and deliver comprehensive training sessions on our CRM system. Drive and monitor the adoption of CRM, payment processing, and related applications, assessing usage to identify areas for improvement and ensure optimal utilization of technological resources.