Job Description

Director, User Experience and Design ( Work From Home)

Work From Home, USA

Full time

job requisition id


Job Family

Digital / Online Marketing

Who We Are

Transamerica has been helping people feel better about the future for more than 100 years. We provide investment, retirement, and life insurance solutions to more than 11 million customers throughout the U.S. But the way we see it, our responsibility goes beyond our clients’ accounts. We’re in the business of helping people live well and empowering them to create a better tomorrow through the financial and health-related habits they form today. We help people prepare by providing solutions that consider the whole picture.

What We Do

Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, Employee Benefits, and Financial Assets), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People, Places & Brand; Risk; and Technology).

Job Description Summary

Create and maintain meaningful and relevant experiences across digital properties with a focus on UX Design and Usability Testing. Provide leadership and direction to staff members.

Job Description


  • Manage the development of the digital strategy and alignment roadmap of digital properties across the organization.
  • Execute the business strategy to create innovative digital user experiences.
  • Responsible for implementing, outlined by senior leadership, to optimize, define and redefine the product vision to achieve evolving business goals.
  • Work with key stakeholders and strategic partners to ensure alignment across business groups.
  • Partner with functional areas such as technology, legal and compliance, customer experience, innovation, thought leadership and business operations to establish best practices for designing positive end-to-end experience at all user touch points.
  • Lead large scale projects and cross-divisional collaborations.
  • Manage, coach and mentor staff; provide career development and training opportunities.


  • Bachelor’s degree in marketing, computer science or related field, or equivalent experience
  • Ten years of experience in the digital space
  • Five years of management experience
  • Five years of experience leading large-scale projects
  • Expert knowledge of user centered design and digital technologies relevant to assigned focus area
  • Excellent written, oral and presentation skills to engage and influence staff, partners and stakeholders
  • Change-management skills to adapt and lead others in a competitive digital environment
  • Analytical and problem-solving skills

Preferred Qualifications

  • Experience in the financial services industry
  • Strong understanding of Figma