About the Role
Title: Director, Product Design
Location: United States
Job Description:
- Lead Zip’s Product Design Vision – Drive seamless, high-performing consumer experiences across mobile, web, in-store, and support channels.
- Build a Best-in-Class Design Culture – Scale and inspire a high-performing team, champion human-centered design, and drive business impact
- Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office
Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations.
Be a part of a team that reflects the diversity of our customers
We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.
Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.
What you’ll bring to the team
Education & Training:
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- Bachelor’s degree in Design, Human-Computer Interaction, Visual Communication, or a related field. A graduate degree is a plus.
- Completion of a recognized training program in UX/UI, Human-Centered Design, or Design Leadership is preferred.
Experience:
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- 12+ years of experience in Product Design, UX/UI, or Human-Centered Design, with at least 5 years leading and scaling design teams.
- Proven experience leading large-scale consumer-facing digital experiences in fintech, e-commerce, or other high-growth industries.
- Demonstrated ability to create cohesive and scalable cross-platform design systems.
- Strong track record of driving business outcomes through design, including improvements in conversion rates, user engagement, and retention.
- Experience working in regulated industries, ensuring compliance and security while maintaining design excellence.
- Experience as a Design Lead for a Mobile APP with a 1M+ user base.
- Experience designing multi-product applications & experiences.
Leadership:
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- A visionary design leader with the ability to inspire and grow a world-class design team.
- Ability to enhance design practices within the team through processes like critiques and design sprints to foster a culture of excellence.
- Strong ability to align stakeholders across Product, Engineering, Marketing, and Business Leadership to ensure a seamless customer experience.
- Ability to advocate for design at the executive level, influencing strategic direction and investment in UX.
Skills & Expertise:
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- Expertise in UX/UI design, interaction design, and visual design principles.
- Deep understanding of design thinking, user research methodologies, and usability testing.
- Proficiency in Figma, Sketch, Adobe Creative Suite, and other industry-standard design tools.
- Strong analytical skills, leveraging qualitative and quantitative research to inform design decisions.
- Familiarity with A/B testing, conversion optimization, and behavioral analytics to drive design impact.
- Experience with accessibility standards (WCAG) and inclusive design practices.
Mindset:
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- Customer-obsessed, always striving to create seamless and intuitive experiences.
- Passionate about innovation, pushing the boundaries of digital design to elevate customer engagement.
- Data-driven and results-oriented, balancing strategic vision with executional excellence.
- Thrives in fast-paced, agile environments, embracing change and ambiguity.