Responsibilities:
- Roadmap – Creating and following a roadmap towards success for their region
- Staffing – Hiring and developing quality programming instructors across all campuses
- Coaching – Providing technical and non-technical feedback, constructive coaching, and growth opportunities to all direct reports such as team leads and instructors.
- Culture – Fostering a healthy team spirit across the teams they manage
- Being on call to tackle emergencies within your programs/region.
- Working with the business team and career services team to ensure a cohesive experience at all campuses
- Curriculum – Works with the Curriculum team to oversee necessary modifications to curriculum content, ensuring that curriculum content fits the unique requirements of Bootcamp.
- Propose adjustments as necessary for assignment & exam cadence.
- Solution support – including handling escalated student concerns and complaints (technical and non-technical)
- Monitors instructional design of program or region (what is taught, and when) and its execution.
- Continually proposes adjustments to the lecture cadence of each stack to the VP of Instruction for approval.
- Continually proposes adjustments for necessary pivots to continuously improve the student experience
- Works closely with tools/dev to propose and sustain a priority list of features and bugs based on the Director’s assessment of the business.
- Continually proposes adjustments to Marketing to ensure an accurate depiction of the program is presented.
- Ultimately responsible for the instructional experience
- Manages a team of Instruction Leads, Instructors, Instruction Managers & Coaches, and TAs
- Forecasts Bootcamp staffing needs; reconciling historical data (drop/retake) with business goals/enrollment target
- Proposes refinements as necessary for instructional KPIs to the VP of Instruction
- Ensures instruction staff working towards clear goals, that are the right goals for the success of boot camps and its students, based on the KPIs
- Additional duties and adjusted scope may occur as the business needs evolve and are deemed necessary.
Qualifications
- Leadership experience of at least 8 years with proven effective leadership skills
- Technical Instruction experience of at least 2 years (Programming, Data Science or similar)
Key Performance Indicators:
- Customer Survey Index
- Net Promoter Score
- Belt Pass Rate
- Student Drop Rate
- Instruction team certifications
Competencies
- Enthusiasm – exhibits passion and excitement overwork.
- Has a can-do attitude.
- Calm under pressure – maintains stable performance even when under heavy pressure or stress.
- Information processing skills – demonstrates the ability to quickly and proficiently understand and absorb new information.
- Humble – respectful of everyone and their neuro-diversity.
