Job Description
Title: Director of Financial Technology
Location: Remote – USA
Who is Boulevard?
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, MedSpas, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen.
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.
Come Do The Best Work Of Your Life At Boulevard.
As a registered payment facilitator, Boulevard Payments is at the core of our business. We process over $1.5B in payments annually and offer our own POS hardware.
We are seeking a Director of Fintech Solutions to lead and manage our fintech solutions platform and drive the company’s fintech strategy. The ideal candidate will have a strong background in payment processing, as well as the ability to think strategically, lead a team, and be a thought leader within the company. This person will be responsible for Boulevard’s payments risk and operations team, hardware relationships and business requirements, payment sales enablement, and support team. They will own Boulevard’s payment processing policies and procedures, own key external relationships, and set service level expectations. This person will also be responsible for understanding all applicable laws, regulations and rules, and ensuring the proper controls are in place to maintain compliance. They will help develop and roll out new financial products, payment services, backend automations, policies, and best practices as a key leader in the business.
What You’ll Do Here:
- Lead the development and execution of the company’s fintech solutions strategy
- Direct day-to-day operational functions performed by an engaged set of team members, managing and mentoring a team of payment professionals
- Implement policies and procedures that will improve day-to-day operations
- Manage Risk by identifying and monitoring sources of risk, developing processes to mitigate risk, and developing strategies to reduce or eliminate risk
- Develop process improvement initiatives to increase operational efficiency and productivity, prepare and present project proposal presentations at the executive level for approval, and prioritization when needed
- Identify data trends and make recommendations for quality improvement
- Manage recovery and revenue, recouping fees, and avoiding loss
- Manage key relationships powering our platform including integrations with our acquiring bank and other third-party providers
- Ensure compliance with applicable regulations, laws, and rules by evaluating and adjusting procedures and policies
- Collaborate with cross-functional teams, including product, engineering, and marketing, to drive payment-related initiatives
- Work closely with senior leaders in Finance & Strategy, Product, Engineering and other areas to align payment strategy with overall company goals
- Stay current on industry trends and regulations, and provide thought leadership on Fintech Solutions within the company
- Evaluate fintech products
- Serve as an escalation point for customer experience and sales teams
What You’ll Need To Thrive:
- Bachelor’s degree in a relevant field (e.g. finance, business, engineering, statistics). MBA or other advanced degree is a plus
- 10+ years of experience in Fintech Solutions
- Deep understanding / subject matter expertise in Payfac solutions, payment gateways and overall credit card transactions flows – including both traditional platforms and modern API platforms.
- Operational knowledge of the payments functions
- Strong knowledge of relevant regulations and compliance requirements. Ability to assess impact and needed changes to support the evolving payments landscape
- History of working with legal and compliance functions
- Experience in a high-growth enterprise software environment; capable of prioritizing and executing on many projects at once
- Proven track record of leading a team and driving payment strategy
- Excellent leadership and communication skills. Proven ability to effectively translate technical information to non-technical individuals
- Strong analytical skills, ability to think strategically, and experience with data-driven decision making
- Vertical SaaS experience at a high growth start-up