Job Description

Director of Facilities

Job Locations

US-Remote (Cloud Campus)

Requisition ID 2022-27656

Category Facilities

Country United States


Our Director of Facilities works to ensure that Teleperformance’s workspaces are safe for employees, exciting for Clients and motivating within. You work with architects, designers, contractors, engineers and business vendors to ensure that each of our facilities operates smoothly within budget while maintaining the WOW factor. Our Director of Facilities ensures the safety and health of everyone in our buildings.


  • Stay atop the latest contact center build trends and work to elevate our buildings to the latest safety standards and design adjustments.
  • Researches and estimates costs of facilities projects including costs for labor, equipment, and materials.
  • Oversees construction and design projects to ensure compliance with applicable codes, regulations, architectural standards, and contractual requirements.
  • Performs or facilitates inspections of all parts of the organization’s grounds and facilities; approves renovations, maintenance, and installations when necessary.
  • Maintains a recordkeeping system documenting facility use, maintenance schedules, and any other information required by internal policy or by local, state, and federal agencies.
  • Maintains an ongoing dialogue and working relationship with staff from other departments to ensure facilities needs and problems are quickly communicated, identified, and resolved.
  • Maintains design and construction records.
  • Maintains and issues keys or other access to various buildings and mechanical rooms.
  • Collaborates with other staff and stakeholders to review and update the organizations physical master plan.
  • Assists with preparation of the yearly facilities management budget and special budgets for future building and remodeling projects.
  • Performs other related duties as assigned.


  • Bachelor’s degree in related field, preferred.
  • Experience in managing an enterprise of locations.
  • Thorough understanding of facilities planning principles, best practices, and procedures.
  • Thorough understanding of local, state, and federal building codes, ordinances, and regulations.
  • Basic understanding of building design, construction, and maintenance as needed to maintain or ensure maintenance of equipment, buildings, and other parts of the organization’s facilities.
  • Strong communication skills.
  • Basic understanding of budget creation and execution.
  • Ability to prioritize and delegate multiple tasks and projects to ensure each is completed correctly and in a timely manner.