About the Role
Title: Director of Customer Management Risk Strategy
Location: United States
Job Description:
- Strategic leader with experience in credit and fraud strategies for a non-prime consumer lending portfolio
- People-first data leader who delivers insights that fuel effective credit and fraud strategy execution and collaboration with cross-functional teams
- Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office
Start your adventure with Zip
Working in our Risk Strategy team provides no shortage of opportunities to truly impact the way we operate. As a trusted strategic partner to every team across Zip, you will own all things around credit and fraud strategy for existing customers, helping drive increased customer engagement while minimizing losses
As a Director of Customer Management Risk Strategy, you will be responsible for leading a team that delivers strategies to manage exposure, engagement, and fraud losses across Zip’s customer portfolio. You will partner closely with product managers and engineering teams to develop new capabilities and strategies. and perform holistic monitoring of strategies and performance to identify strategic opportunities.
Interesting problems you’ll get to solve
- Own credit line increases for existing customers to drive incremental transaction volume
- Own credit line decrease strategy to mitigate future losses
- Drive conversion of customers from our checkout channel to use the Zip app
- Manage fraud strategies including transaction approvals and account takeover defenses
- Manage and develop analysts to drive strategic changes
- Partner with the Collections and Customer Experience team to monitor performance and cost
- Own strategies to drive activation from lower-activity customers
What you’ll bring to the team
- 12-15+ years of experience in financial services developing and deploying credit and frau strategies
- Experience analyzing data and using database query language (e.g. SQL) analysis and programming and developer tools such as Python, R, Databricks, and Snowflake in financial services setting
- Quantitative background in engineering, statistics, math, economics, business, or related disciplines
- Possesses strong communication, interpersonal, and presentation skills; and ability to engage and collaborate with multiple stakeholders across teams
- Possesses analytical mindset and strong problem-solving skills. Attention to detail and ability to multitask
- Experience leading and developing analytical teams
- Comfortable working in a fast-paced environment and dealing with ambiguity
- Extremely proactive communicator willing to raise flags when needed and keep team members informed of ongoing risk or fraud-related activities
- Experience with regulatory compliance, such as FCRA and Reg Z is a plus
- Our values in your DNA: Customer First, Own It, Stronger Together, and Change the Game