Job Description
Director of Community
at Commsor
Remote
Director of Community
Commsor is now looking for a Director of Community to join our Community team. As the Director of Community, you’ll be responsible for collaborating on the overall Community strategy (alongside our CCO) and then bringing it to life with our Community Manager, Community Events Manager, and Community Operations Manager (and plenty of other folks at Commsor, too!).
LOCATION
We’re a small and fully distributed team, currently spanning from California to Australia and we take pride in our ability to function as an effective remote organization. We currently have Commsaurians spread over 15 countries; would you be adding a new flag to the team?
WHO IS COMMSOR?
The next 10 years will be dominated by community-led companies. But creating a successful community is often difficult and time consuming. Commsor helps companies and teams build better communities. We’re creating powerful tools including analytics, automation, a Community Network Manager (CNM), and more.
Most important to us at Commsor is that you possess the values we hold dear to us:
We put community first. Communities are the whole reason we exist so we care about them a lot. Seeing communities thrive is pretty much our favorite thing, so we center them in everything we do.
We keep it light. Lightweight, that is. There are no extra points for the most complex solution to a problem. We delight our customers (and ourselves) with iterative results in pursuit of maximizing impact while reducing wasted time, energy, or resources.
We embrace the hard stuff. We welcome change and challenges with a growth mindset and believe every hard thing is an opportunity to become better at what we do.
We own our outcomes. We’re entrepreneurial at heart and put an emphasis on individual responsibility and autonomy. Everyone contributes to our success.
We’re the real deal. Communities flourish when its’ members have an enjoyable and safe space to be their authentic selves. We ensure everyone is encouraged to respectfully speak their mind, challenge the status quo and bring the fun.
WHO WILL YOU BE WORKING WITH?
You’ll be reporting to Alex Angel, Commsor’s Chief Community Officer. You’ll be managing a team of three; our Community Manager, Community Events Manager, and Community Operations Manager. Frequent collaborators will be from Marketing, Content, C School, Services, Sales, Product, and Support/Success.
WHAT’S IN IT FOR YOU:
- Starting annual salary of $140k USD
- Fully remote and flexible set up: you get to choose your working hours (and days!), as long as your team is informed and the job gets done, we highly encourage you to take that midday walk, pick up your kids from school, take a well deserved nap or go for a run!
- Unlimited annual leave: there is no limit on how many days off you can take. A rested Commsaurian is a happy and productive one;
- Office set up allowance: when joining Commsor you will get a $2,000 Home Office Stipend towards the purchase of any equipment you might need
- Learning & Development Budget: each year you’ll receive a $1,000 professional development stipend, which can be used to purchase courses, books, or webinar tickets
- Enhanced Healthcare plans
- Be Noele’s work bestie
- Annual Off-site Retreat: next stop will be Portugal!
- You will receive equity in a startup company that’s well funded and in a growing industry
WHAT YOU’LL DO:
- Own strategy and roadmap for The Community Club community the programs, initiatives, events, and all of the other fun bits and pieces related to the community
- Manage the day-to-day of the Community team and serve as a mentor for team members
- Create and scale new programs that empower and inspire members
- Report on health of the community and tracking against team OKRs
- Get qualitative and quantitative feedback from members that will influence content we create, programs we launch, and events we host
WHO YOU ARE:
- Experienced 4+ years experience leading Community strategy and team
- People manager You have experience managing people and you love supporting, empowering, and helping them grow.
- Generalist You’re comfortable creating strategy and occasionally getting in the weeds.
- Creative You like to experiment and think of innovative solutions for problems.
- Business-minded You’re able to understand and articulate how community initiatives impact the organization. You can dig into data and understand trends and derive insights.
- Effective communicator You’re great at communicating, without requiring meetings. If something is unclear you reach out and ask questions. You’re comfortable owning, communicating and presenting information on specific projects or initiatives, both in writing and in person.
- Accountable We expect that you can work independently to run with a problem and come up with a solution. Receiving & giving feedback is crucial to that – you should be someone that’s comfortable with a feedback culture.
- Preferably located on the East Coast of the US, but open to anywhere so long as you’re able to work with people based on the West Coast as well as Europe
We’re committed to building a culturally diverse team and strongly encourage you to apply regardless of your location, background, race, gender, sexual orientation or any other personally defining attribute. We encourage every person who is interested to apply. We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply. Take the leapyou never know, you might just be the perfect person for one of our open roles, even if you don’t match 100% of the job description. We also commit to making our hiring decisions as quickly as possible in respect to our candidates’ time and effort. We aim to move successful candidates along the pipeline within 4 weeks from the time of the application.
