About the Role
Director of Account Management
Department
Escalon Sales Team
Employment Type
Full Time
Location
Remote
Workplace type
Fully remote
What You’ll Do:
The Director of Account Management will be a key member of the Sales management team and responsible for providing business leadership and creative direction. You will build, grow and oversee an Account Management team that is responsible for the overall health and happiness of our clients.
Our Account Managers do regular health checks and account reviews with our clients and delivery teams to ensure all expectations are being met, and they continually consult with our clients to make sure they are utilizing all of our services. Our Account Management team is the hub to our clients, and the leadership of this team critical to the success of our organization. This position requires a strong working knowledge of Customer Success and a Client 1st mentality along with the ability to travel to client sites as needed (approximately 10%). You will report directly to the VP of Sales.
Day-to-Day Responsibilities also include:
- Day to day management of the Account Management team of 3-5 team members
- Implement new strategies to help ensure long-term client retention and satisfaction
- Responsible for Account Management team cross-sell Quota
- Working with and presenting to C-level executives, IT, and other lines of business
What You’ll Bring
Must Haves:
- Experience building, growing and overseeing Account Management, Customer Solutions, Customer Success, Customer experience teams
- Experience hiring, training and growing a customer centric team
- Sales Engineering, Account Management or Business Development experience is a must
- Experience with Customer Success and a Client 1st mentality
- Experience developing detailed go to market plans
Nice to Haves:
- 15+ years of working in Customer experience
- Ability to travel up to 25%
- Demonstrates leadership qualities
- Serves as a key leader and influencer
- Acts as a change agent as appropriate