Job Description
Director, Global Alliance Manager
Location: Remote, United States
Position Summary:
Provides strategic direction across PfM to ensure compliance and consistent delivery for alliance partner. Responsible for managing Precision Lab customer relationships and supporting project delivery teams in a client- facing role, as well as developing and implementing the systems, processes, and tools to enable effective account review and collaboration across teams, sites, and businesses within Precision.
This role operates within Precision’s Project Management function and is focused on Alliance Management for lab services across multiple Precision lab sites and service areas. Works with alliance management leadership to support functional leads and employees to ensure operational excellence, consistency, quality, innovation, and learning across the portfolio of work. May be responsible for assisting with and/or coordination of alliance partnership training, communications, governance materials, tracking operational or partnership metrics/goals. May serve as a liaison with Business Development for customer presentations and proposal development. Alliance Managers have accountability for alliance partnerships to ensure portfolio delivery to contract and partner expectations, inclusive of operational, quality, and financial standards. Collaborates and influences functional leads and other key internal stakeholders on operational and strategic priorities to promote collaboration and creativity. Influences internal operations to minimize potential for risk and maximize customer satisfaction.
Essential Information:
- Establishes policies and procedures appropriate for the function. Interprets and recommends modifications to company-wide policies and practices. Develops and is responsible for budgets, schedules, and performance standards
- Objectives are defined in collaboration with senior management and results assessed from a relatively long- term perspective
- Interacts with senior management, and others concerning matters of significance to the company. Conducts business and technical briefings for senior and top management and for external management and/or representatives
Responsibilities:
- Communicates alliance and partnership expectations, applicable corporate goals, key customer specific updates, Master Service Agreement(s) (MSAs) terms and customer-specific rules of engagement as it relates to overall program, project or service-level delivery
- Creates, compiles, and manages operational, quality and financial standards by utilizing systems, tools and reports to identify trends in risks and/or issues (i.e., key performance indicators, key quality indicators, key relationship indicators, etc.) that present opportunities to leverage risk mitigation or PfM solutions across the portfolio and/or a single study/contract
- Ensures timely and thorough follow-up to actions identified at alliance or partnership level
- Partners with cross functional leadership on the continuous development and improvement of business processes to support teams and to ensure that work is uniform, complete, and managed appropriately
- Develops excellent working relationships with internal colleagues and leaders responsible for the delivery of projects and services to improve information exchange, project delivery, and understanding between groups.
Ensures coordination across geographies, laboratory sites, and functions and achieves superior delivery of projects and services
- Assist Business Development team to enable business expansion of the portfolio (e.g. bid defenses and capability meetings)
Qualifications: Education:
Bachelor’s degree in a life science or related field (e.g. engineering), plus a minimum of 12 years of project management experience and a minimum of 5 years of customer management responsibility and advanced leadership skills; in some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role. Advanced degree preferred
Other Required:
- Outstanding leadership and management skills with reputation as emerging leader with sustained performance and accomplishment
- Excellent judgment and decision-making skills
- Effective oral and written communication skills including the ability to communicate in English, both orally and in writing
- Strategic negotiation, marketing, and organizational skills
- Superior knowledge of project management principles and application
- Extensive financial acumen with broad knowledge of budgeting, forecasting, and resource management
- Knowledge of regulatory guidelines and directives
- Proven skills in process improvement
- Knowledge of laboratory and laboratory terminology
- Able to read, write, and fluently speak and comprehend the English language
- Proven track record of being a team player, willing to interact proactively and productively
- Must possess a valid driver’s license; must be able to travel both domestically and internationally, including overnight stays (~25%)
Preferred:
- Master’s or PhD in Biology, Biochemistry, Immunology, Cell Biology, Molecular Biology, or related field
- Experience in cellular, molecular, or biochemical science such as hands-on research or lab experience in cellular biomarker analysis, protein-based assays, next-generation sequencing, IHC, or PK/PD assays
- Experience with project management software
