About the Role
Title: Director, Digital Customer Technology
Location: Waltham United States
Job Description:
For over 25 years, Abcam has been providing tools the scientific community needs to enable faster breakthroughs in critical areas like cancer, neurological disorders, infectious diseases, and metabolic disorders.
We believe that to continue making progress, we need to work together, each bringing our own unique perspectives to make an impact on the world. This community needs people like you: dedicated, agile and above all audacious so we can truly drive science forward.
The Director, Digital Customer Technology is responsible for driving the development and execution of the long-term strategy for converging the Abcam and Life Science Innovation Group (LSIG) eCommerce platforms to launch a global eCommerce Marketplace for all Danaher LSIG Operating Companies. This role is pivotal in driving innovation, digital transformation, and operational efficiency.
This position reports to the Senior Director, Digital Customer Experience Abcam & LSIG and is part of the Digital Customer Team located in the USA and will be fully remote. At Abcam, our vision is to be the most influential life sciences company for researchers worldwide.
In this role, you will have the opportunity to:
- Lead global engineering teams comprised of engineering leads, full stack engineers and quality engineers
- Own the technology roadmap and delivery of Abcam’s eCommerce and non-CMS platforms (excluding Adobe AEM and Search platforms)
- Lead the combined LSIG and Abcam eMarketplace strategy by leveraging Abcam’s global eCommerce platform & ERP.
- Collaborate with cross functional stakeholders in Sales, Marketing, Product Management and Digital Marketing to accomplish key business objectives.
- Leverage advanced analytics and insights from digital data and customers to drive continuous innovation, optimize digital eCommerce performance and conversions.
- Oversee the development, deployment, and maintenance of digital platforms, ensuring high availability and performance.
The essential requirements of the job include:
- Bachelor’s degree in computer science, Information Technology, or a related field.
- 10+ years of technical and leadership experience in leading large technology teams to drive business objectives.
- Proven expertise in managing large-scale eCommerce projects with ERP integration.
- Strong knowledge of emerging technologies, software development, and IT infrastructure.
- Experience with Agile methodologies and project management tools.
- Proficiency with online tools, web-based technologies, and a solid understanding of how digital channels operate.
- Demonstrated capability in developing and implementing digital strategies that align with business objectives.
- Strong analytical skills to assess the effectiveness of digital initiatives and make data-driven decisions.
It would be a plus if you also possess previous experience in:
- Experience with InterShop and/or Oracle ERP.
- Certifications in relevant fields (e.g., PMP, AWS, GCP or similar).