About the Role
Director, Commerce
USA – Remote
Full time
Who we are:
Tinuiti is the largest independent performance marketing firm across Streaming TV, Google, Meta, and Amazon, with almost $4 billion in digital media under management and over 1,200 employees. With industry-leading expertise in search, social, Amazon and marketplaces, addressable TV, mobile apps, Influencer, Lifecycle, and more, Tinuiti understands that success requires both strategy and channel expertise. Our goal when we come to work every day is simple – to grow happiness. For our clients, their customers, our people and our partners. Growing happiness guides everything we do and our core values – Unleash Greatness, Never Stop Learning, Ignite Your Passion, Thankful Living, and Inspire Innovation & Change – inspire us to maintain a culture where our people take pride in their work and have fun doing it.
We support 100% remote work for applicants who reside in the United States.
What you’ll be doing:
- Act as a client sponsor for key clients within your pod, maintaining top-to-top relationships with client leadership and providing escalation support to the account management teams
- Assess team-member bandwidth and assign new clients appropriately
- Track, manage, and ensure accuracy of pod-level client forecasting
- Help manage new client onboarding to ensure the best experience by establishing sustainable expectations and clear deliverables
- Support account management teams in adding value by ensuring comprehensive and insightful strategies are being brought to client businesses across commerce Operations and Media
- Provide clear, timely, and relevant feedback and coaching to team members to ensure best-in-class client experience
- Work with team members to ensure learning/education development
- Work with cross-functional teams to drive the development and implementation of processes that allow the Team to scale
- Continuously assess the return on time invested on internal processes, projects, tasks, and meeting, striving to create teams that work smarter, not harder
- Work with Managers and Senior Managers to ensure that Team goals are clearly defined, executed, and measured
- Work with Managers and Senior Managers to ensure the creation of a strong talent pool by ensuring that Individual Development Plans are created with each Team member
We’d love to hear from you if:
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don’t necessarily meet every single point on the job description, please still get in touch.
Requirements:
- A minimum of 4-5 years experience in e-commerce or Amazon experience
- 5+ years managing a team of people (ideally 3+ direct reports; skip level team preferred)
- A clear understanding of retail and marketplace platforms and functions on Amazon; experience with Vendor and/or Seller Central
- Advanced in Excel/Sheets (pivots, lookups), PowerPoint or Google Slides
- Previous account management experience, preferred.
- Comfortable with large and complex data sets, fluent in retail math calculations
- Reliable, takes initiative and finds ways to solve problems independently, has a curious mind
- Ability to manage numerous client/brand needs and strategies
- Outstanding communication and interpersonal skills
- Articulate and well-accustomed to a client-facing role
- Agency experience preferred
- Amazon Vendor Management or Instock management experience preferred
- Thought leadership within the e-commerce industry