About the Role
Director Audit Operations (Retail)
Job Locations US-Remote
ID2024-12443
Category Audit – Retail
Position Type Full-Time
Overview
The Director, Audit Operations (Retail) position is responsible for providing leadership and management for our vast and expanding global client base. Oversees all audit activities for assigned accounts to maximize team performance, meet or exceed contractual obligations, achieve internal and client financial and operations objectives, and deliver customer satisfaction consistent with established operating practices and audit procedures. This will be accomplished through effective audit operations management, quality and service assurance, and effective people management and development.
Responsibilities
- Directs the successful delivery of audit services to the client.
- Continually works to improve efficiency, productivity, predictability, speed to resolution and reduce operational costs.
- Builds, by client, the annual budgets of Gross ID, void/paybacks, and Throughout the fiscal year, continues to track and forecast against said budgets.
- Is required to have a global Cotiviti and Retail Division perspective, understanding both short- and long- term priorities within their area of responsibility and throughout the greater organization.
- Supports the continuous development of innovative solutions and audit concepts.
- Serves as an escalation point to resolve any customer issues (Internal and External).
- Consistent with good people management practices and company values
- Management of direct reports including all corporate duties associated with people leadership
- Must own his clients relationship at all levels within the clients organization and work in concert with the Strategic Account Manager.
- Hire, develop, coach, lead and retain top-tier talent, with a focus on building and improving a team and culture that can be able to assist in employing best-in-class practices to support and drive high levels of internal and external customer satisfaction.
Qualifications
- Bachelors degree in Business or Finance; or an equivalent combination of experience and education.
- Minimum 10 years of experience in Retail Audit Operations, with experience managing teams and processes across multiple clients.
- Must possess both strong analytical skills, and the ability to think strategically.
- Must have strong presentation skills with both internal and external clients
- Must have proven ability to build strong client relationships.
- Willing to travel (potentially Internationally) to clients, Cotiviti offices, conferences, training, etc. as required.