Job Description
Digital Success Specialist
Job brief
At GreenSlate, we make our clients’ needs a priority, knowing that our customer service sets us apart from our competitors. We’re looking for an outgoing individual with a passion for technology and a desire to provide an exceptional level of service to join our growing team as a digital success manager. As the digital success manager, you’ll be responsible for demonstrating GreenSlate’s software and bringing on new clients, while maintaining a sense of empathy to the client’s needs, and providing them with a friendly, positive, and knowledgeable experience. The goal is to ensure that all current and potential users of the company software have the information and tools they need, and an understanding of GreenSlate’s green initiative.
Who we are
GreenSlate is the fastest-growing provider of technology and business solutions for media productions. We provide the most advanced technology for production accounting and entertainment payroll. Our innovative cloud-based platform is evolving the entertainment industry’s back-office by replacing inefficient paper-based processes with digital solutions. The studios, film franchises, independent producers, and content creators we serve benefit from greater efficiencies, better access to data, and cost savings, and they minimize their impact on the environment. GreenSlate offers a full range of payroll, software application, production accounting, tax credit management, ACA compliance & benefits, production insurance, and consulting services. To learn more about the productions we partner with, please visit gslate.com.
What you will do
- Meet with current and potential clients and demo GreenSlate’s software
- Spread GreenSlate’s mission statement and encourage clients to join us in being environmentally conscious
- Assist the helpdesk by answering incoming support calls, emails, and chats
- Assist with QA testing of new software releases
- Transfer/escalate issues to other team members as required
- Utilize Freshdesk help-desk software to log tickets and resolutions
- Submit software development requests and bugs to development on behalf of users
Who you are
- Bachelor’s degree or higher; or 5 to 8 years of related experience and/or training; or equivalent combination of education and experience
- Customer service experience
- Passion for technology, the environment, and going green!
- The ability to deal with high volumes and work under pressure
- A desire to find the solution, not just finish the task
- Enthusiastic attitude about providing superior customer service
- Excitement to learn the ins and outs of GreenSlate software platforms
- Experience supporting accounting or other business operations software
- Knowledge of production accounting basics a plus!
- Excellent listening and communications skills
- Focused and detail orientated
Payroll
- Advanced knowledge of digital payroll management solutions
- Previous payroll experience
- Proficient knowledge of union/non-union payroll and grossing
- Advanced knowledge of the complete flow of payroll from beginning to end
What you can expect
- A competitive salary and benefits
- The chance to make a difference in a dynamic environment
- The opportunity to be a part of a growing, fast-paced team