Job Description
Title: Design Manager, Operations Hub
Location: Remote – USA
About You
You’re looking to join a customer and product focused company where you’ll support a team of passionate individuals as you deliver the best product possible to help a mission driven organization Grow Better. You’re seeking an opportunity where you’ll:
- Have a seat at the table from Day 1. Your partners and peers know what you do, greatly value it, and expect you to have strong opinions.
- Co-own a significant part of the product with your partners and you’ll all have the autonomy you need to drive its strategy and vision.
- Be building a critical product and team within a scaling organization – we don’t have all the answers and we’re counting on you to help explore the right problems
- Be able to work where and how you work best: at home, the office, or any mix of both
About the product
Operations Hub is our newest and fastest growing product line and responsible for high impact product areas including our Reporting and Automation platforms. Join a UX team that is deeply motivated by helping our users navigate complex problems like managing data across disparate systems and learning to use that data to make smarter decisions about how to reach their customers. We are a team of passionate, system thinkers deeply motivated by finding innovative ways to make the hardest business problems easy to solve through research informed, consumer grade experience design.
Here’s what success in your role looks like
- Partner with product and engineering leaders to create a shared strategy, vision, and cohesive roadmap for the future of this product area
- Establish product objectives, goals, and strategic plays to inspire teams to execute
- Drive results for a critical product area and help influence the future of the product line
- Show a commitment to building a diverse, psychologically safe and inclusive team
- Coach and develop a growing team while bringing a sense of mission and setting expectations for and driving great performance
- Be a thoughtful partner in helping UX leadership expand organizational design strategy and vision
- Work on initiatives that impact bigger systems, multiple product teams, and new product opportunities
- Deliver intuitive products – we value consumer-grade experience quality while solving enterprise problems
- Influence a large dynamic organization to help bring the team’s ideas to the world
You’ll love this role if you are
- An empathetic and supportive coach who values delivering actionable feedback and career growth guidance to help teams do their best work
- Committed to showing as a leader that you’re invested in building a diverse, inclusive, and psychologically safe work environment
- Able to collaborate and influence across disciplines and levels of an organization
- Skilled at collaborating with adjacent teams to create consistency in the product experience
- Experienced in guiding your team to identify impact that is great for customers and good for business
- Able to lead constructive critiques and have a developed sense for balancing speed, quality, and consistency of design
- Able to support a team in managing through complex scenarios to find clarity from ambiguity
- Experienced in building, managing and scaling high-performing teams
- Someone who understands how to foster team health and brings a sense of mission to the group you lead. This includes being responsible for creating a safe space for feedback, thoughtful team organization, aligning strengths to problems and providing opportunities for career growth through additional responsibility or potential impact
- A leader who shares our HEART values and practices growth mindset