Job Description
Data Migration Team Lead – North America
Department
Customer Experience
Locations
USA
Remote status
Fully Remote
You’ll be joining a team that values technical expertise and exceptional customer service. This role offers the opportunity to develop both, directly impacting our clients’ success and satisfaction.
This role is focused on providing both technical expertise and exceptional customer service for our North American clients. You’ll be a part of the dynamic Customer Success Team at Phorest Salon Software, contributing to our clients’ successful onboarding journey. You will be responsible for taking the lead, planning and executing data migrations of new top-tier customers to the Phorest platform.
You’ll be joining a team that values technical expertise and exceptional customer service. This role offers the opportunity to develop both your technical and interpersonal skills, directly impacting our clients’ success and satisfaction.
What Youll Do
Lead our Data Migration Team & report back to the Head of CS in region
Work closely with clients to understand their data migration needs and timelines.
Develop and execute comprehensive data migration plans, ensuring data integrity and accuracy.
Provide ongoing support and guidance to clients, including problem resolution.
Collaborate with the development team to refine and improve the data migration process.
Plan and manage complex data migrations, particularly for premium clients.
Analyze customer needs in collaboration with our data migration analyst, identifying process gaps.
Work cross-functionally with sales, customer success, and product teams to deliver a seamless client experience.
What Were Looking For
Bachelor’s degree in Computer Science, Information Systems, or a related field.
Minimum 3+ years of experience in data migration, data analysis, or a related field.
Minimum 2+ years of leading and coaching a team
A problem solver who loves technical challenges to deliver customer value
Strong technical skills with proficiency in SQL and other databases.
Strong understanding of programming and scripting languages like python.
Exceptional written and verbal communication skills.
Excellent customer service skills with a comfortable client-facing demeanor