About the Role
Title: Customer Success Manager, Enterprise
Location: United States
Job Description:
AcuityMD is a software and data platform that accelerates access to medical technologies. Each year, the FDA approves ~6,000 new medical devices. Our platform helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We’re backed by Benchmark, Redpoint, ICONIQ Growth and Ajax Health and we help MedTech companies identify how their products are used, understand why outcomes vary, and identify opportunities where physicians can better serve their patients.
The AcuityMD Customer Success organization empowers customers to maximize the value of the AcuityMD platform. By playing the role of a strategic partner, we foster long-term relationships through proactive engagement, exceptional service, and product and industry expertise.
Team Mission
AcuityMD’s Enterprise Customer Success Team is responsible for managing customer base with a revenue band of $50M-$1B. These are established Medical Device organizations who are on the path to becoming technologically advanced in how they manage their commercial operations. These typically are land and expand set up engagements where a deep understanding of the customer landscape, their business and short and long term strategic goals becomes critical to ensure we partner in change management with an ultimate goal of expanding footprint and platform adoption leading to deeper ROI for the customer and expansions for the business.
We strongly encourage people of all backgrounds to apply.
Responsibilities
- Ensure high user-adoption through effective executive sponsorship, change management, and white-glove trainings
- Lead Executive Business Reviews with client executives to communicate value provided by AcuityMD
- Generate contract renewals by ensuring client executives and users are seeing value with AcuityMD
- Identify and illuminate customer success stories and examples of AcuityMD ROI
- Partner with Strategic Program Manager and Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions
- Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from AcuityMD
Your Profile
- 5+ years of experience with deep experience in Customer Success for Enterprise SaaS or in the Medical Technology industry
- You’re able to develop close personal relationships with customers and colleagues through empathy
- You are a patient and active listener
- You’re proactive and self-driven, and bring infectious energy and resiliency
- You are an excellent verbal and written communicator (email & PPT)
- You’re highly organized with ability to multi-task and prioritize different assignments
Nice to Haves
- Analytical background with experience with SQL or other query-based language
You must have an eligible work permit in the USA to be considered for this position.