Job Description

Title: Customer Service – Tickets, Phones – Children’s Store/e-Commerce (2496)

Location: Remote – USA

ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Customer Support!

Do you have a Customer Support background?

Do you enjoy work-from-home and flexible schedules?

ModSquad is seeking Mod Contractors to join our network!

If you want the chance to work gigs on the coolest of client projects…then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in.

Our Mods bring super skills, a positive attitude, and a great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon.

You will assist customers via Zendesk tickets. Common contacts are for order updates, reservation cancellations/questions, and event questions. You will also escalate tickets and calls to Tier 2 as needed.

Project Hours (All Times Pacific):

5 am – 3 pm

Hourly Rate:

To be discussed in the interview phase


15 hours per week

90 days (as needed)



What We Are Looking For:

  • Fun upbeat attitude
  • Experience taking phone calls
  • A quiet background to take calls is a must
  • Zendesk, Shopify, or Dial Pad experience is preferred
  • Background in Customer Support

***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

Please note: A Chromebook is not sufficient for ModSquad projects.

***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process