Job Description

Note from FlexJobs Staff: The employer indicates this position is remote from anywhere in the United States.

  • Customer Service Consultant – Work from Home
  • Contract Type: Permanent WAH
  • Location: Rochester – NY
  • Industry: Corporate
  • Job ID: 22004327

Job Description:

As a Customer Service Consultant, you’ll bring your expertise to deliver exceptional technical service and solutions to customers through inbound calls in a high-energy environment. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.

This is the job for you if:

  • You excel at providing technical support and troubleshooting assistance
  • You are an active listener and can leverage probing question skills to understand the customer’s questions/concerns
  • You are comfortable upselling products and services, when appropriate

What we offer:

  • Competitive hourly rate of $16.00/hr
  • Medical, dental and vision benefits
  • Paid training & PTO
  • Advancement opportunities 80% of our frontline leaders have been promoted from within
  • Additional pay incentives as well as monthly rewards & recognition programs
  • Employee Discounts
  • EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Qualifications:

  • Excellent verbal and written communication skills and are a strong multitasker
  • Driven by solving problems and meeting goals
  • Familiar with Microsoft Office tools
  • Experience in customer service
  • Experience in technical support
  • High school diploma or equivalent

Requirements to work from home:

  • Excellent Internet connectivity:
    • Internet access speeds of 2 Mbps upload and 10 Mbps download the faster the better!
    • Wireless and/or satellite Internet Service Providers are not compatible with our systems.
    • In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
  • A quiet and distraction-free, secure place to work.
  • A computer with:
    • 1.6 Ghz Dual Core processor (the faster the processing environment, the better)
    • 8 GB RAM
    • 10 GB available hard drive space
    • One or more available USB ports (2.0 or greater)
    • Sound/audio support
    • Windows 10
    • 2 – 20 inch monitors
    • Wired Keyboard
    • Wired Mouse
  • A headset to use for training and meetings that is/has:
    • USB
    • Dual ear
    • Noise-cancelling microphone
  • A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.

APPLY HERE