Job Description
Customer Happiness Specialist, Level 1
Remote – US
At MyFitnessPal, our vision is to be the global catalyst for every body to achieve their healthy. We believe fitness starts with what you eat. We provide the tools and resources to reach your fitness goals.
We are looking for an experienced, customer-focused, self disciplined individual to join our growing Customer Happiness Team.
What you’ll be doing:
- Address tech support and other customer concerns via email, social media posts, and app store reviews
- Collect and communicate user requests to help shape the future of MyFitnessPal
- Escalate trending issues to engineering and product teams to ensure technical issues are promptly resolved
- Provide feedback to peers and supervisors to promote a positive work culture
- Collaborate with your team to ensure team goals are met daily
- Live our core values in all you do:
- Be Kind and Care
- Live Good Health
- Be Data-Inspired
- Champion Change
- Leave it Better than You Found It
- Make It Happen
Qualifications to be successful in this role:
- 3+ years in customer service
- The ability to type 60+ words per minute
- Excellent writing skills
- General Computer/Tablet/Smartphone Knowledge
- An extremely flexible schedule including weekend and evening availability
- The ability to learn on the fly and adapt to change
- A team-oriented, peer-positive attitude
- Dedication to customer satisfaction
- Familiarity with another language is a plus, but not required
