About the Role
Title: Customer Experience Concierge
US Based Remote
United States (Remote)
TRENDING
JOB DESCRIPTION
Customer Experience Concierge, Customer Contact Center & Engagement (Remote)
SFR Dispositions (Inventory Team)
Position Summary:
Anywhere Real Estate Inc. is the leading and most integrated provider of residential real estate services in the United States. Through Anywhere Inc. Customer Contact Center & Engagement, the Inventory Team manages our clients SFR Dispositions.
Anywhere Inc. has been designated a Great Place to Work for two consecutive years, recognizing the company’s commitment to providing a meaningful work environment where employees can grow and succeed. Anywhere Inc. has also earned the distinction of being named one of the World’s Most Ethical Companies by the Ethisphere Institute for nine straight years.
We are seeking qualified candidates for our Customer Experience Concierge role. This role is responsible for managing new properties received from our SFR business line. This entails placing the property with one of our network brokers, coordinating any repairs needed to the property prior to or during listing, reviewing important documentation between our broker and client, following up on any repairs required after the inspection and ensuring there are no issues with closing. This individual must be detail oriented and have the ability to multi-task. This position is 100% remote from any location in the United States.
Key Responsibilities:
- Manage a portfolio of properties for our clients within our SalesForce database
- Communicate with our Relocation Directors specific listing details
- Review documentation to determine condition of properties
- Request repair bids from our partnered vendor(s) as needed
- Act is facilitator between our clients and vendors regarding bid approvals, counters, declined bids
- Communicate all details pertaining to repairs with our Relocation Directors
- Proactively follow-up to ensure repairs are completed in a timely manner
- Review broker updates for action needed
- Review inspection details to determine if additional repairs, credits or concessions are requested and/or required that will impact closing
- Follow-up on each property in your portfolio until the property has closed
Requisite Skills:
- 2-3 years business experience preferred
- Real estate knowledge preferred
- Strong interpersonal, verbal, and written communication skills
- Digital literacy and ability to navigate multiple systems
- Strong attention to detail
- Planning and organization skills; ability to multi-task in a fast-paced environment
- Ability to relate to our clients and vendors in a professional and courteous manner
- Regular and consistent attendance/punctuality
- Embraces diversity and inclusion
- SalesForce experience preferred