Employer: Thermo Fisher Scientific
How will you make an impact?
The Customer Data Management team is looking for a strong Senior Data Analyst to:
- Participate in the efforts to improve customer data quality.
- The Data Analyst will gather disparate data from various data sources; perform analysis on customer information and identify / verify duplicate customer records.
- Collaborate with customer care, sales operation, account managers, regional data stewards and marketing teams to verify and update customer information.
- Make necessary updates to customer information via Excel, a custom web application, CRM, and ERP systems.
- Their duties are, but not limited to, cleansing account data, cleansing mismatch customer hierarchies, and reviewing/ cleansing potential duplicate contacts.
- The ideal candidate will have a passion to understand, develop, improve, and streamline data through a strong understanding of data management tools and processes.
This position is a remote US role reporting into the Commercial Data Management Senior Manager, who is based in Grand Island, NY.
What will you do?
- Successfully influence, interact and manage internal and external partners/stakeholders
- Will also be responsible for building out initial and ongoing process development, planning & execution
- Responsible for maintenance and reporting of performance metrics
- Gather, compile, analyze and reconcile data from disparate sources and ensure data integrity across all sources and outputs of data
- Define and maintain cross references between data sources to aid in normalizing data to incorporate into centralized repositories
- Drive standardization and consistency for all regions
- Document data flow, processes and procedures for managing data sources and consolidation
- Successfully influence, interact and manage internal and external partners/stakeholders
How will you get here?
- High School Diploma or equivalent required
- 3 – 5 years data analysis
- Strong Analytical skills with attention to detail, excellent interpersonal skills and strong teamwork, work ethic and organizational skills
- Demonstrate strong experience of data capturing, extraction and analysis expertise
- PPI, process, and innovative thinking skills will be valuable for this role
- Advanced skills in MS Office Applications, Excel including macros and relational databases
- Experience with CRM applications such as Sales Force and Business Intelligence applications such as Cognos and Power BI
- Working knowledge of SAP and Oracle JD Edwards Enterprise One (E1) software preferred
- Strong communication skills both written and spoken are a requirement
- Skilled in establishing and maintaining effective working relationships with team members, but also comfortable working independently
- Must be able to develop and maintain documentation to our standards / provide feedback on standards where they can be improved
- Create the necessary infrastructure and processes to manage testing/evaluation functions for quality assurance
- Experience in project and program management would be an asset
